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dc.contributor.authorChathoth, Prakashen_US
dc.contributor.authorJauhari, Vinnieen_US
dc.contributor.authorMak, Brendaen_US
dc.contributor.authorManaktola, Kamalen_US
dc.contributor.authorSim, Janeten_US
dc.date.accessioned2017-04-04T16:28:49Z
dc.date.available2017-04-04T16:28:49Z
dc.date.issued2011en_US
dc.date.modified2013-05-29T09:16:55Z
dc.identifier.issn02784319en_US
dc.identifier.doi10.1016/j.ijhm.2010.09.004en_US
dc.identifier.urihttp://hdl.handle.net/10072/35874
dc.description.abstractThis study delves into the organizational trust based similarities and differences across "individualist" and "collectivist" service employees in hotels. Specifically, the three dimensions of organizational trust, i.e., integrity, commitment and dependability are compared across the two samples from the U.S. and India to highlight how employees perceive the level of each of the three dimensions across cultures. Findings suggest that the three dimensions represent the trust construct across different national cultures. However, in comparing the individual dimension of the trust construct, a significant difference exists between the perceptions of employees in the two cultures, suggesting that perception-based differences exist across cultures.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.language.isoen_US
dc.publisherElsevieren_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom233en_US
dc.relation.ispartofpageto242en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalInternational Journal of Hospitality Managementen_US
dc.relation.ispartofvolume30en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchCommercial Services not elsewhere classifieden_US
dc.subject.fieldofresearchcode150499en_US
dc.titleAssessing dimensions of organizational trust across cultures: A comparative analysis of U.S. and Indian full service hotelsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.date.issued2011
gro.hasfulltextNo Full Text


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