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  • Tracking Affective Components of Satisfaction

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    67045_1.pdf (374.0Kb)
    Author(s)
    Coghlan, A
    Pearce, P
    Griffith University Author(s)
    Coghlan, Alexandra
    Year published
    2010
    Metadata
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    Abstract
    This study seeks to heighten an appreciation of the multiple aspects of satisfaction by considering on-site travel experiences. Novel approaches to satisfaction are considered particularly appropriate in less structured and dynamic tourism settings where expectations are poorly defined and the expectancy disconfirmation paradigm is thus less applicable. Accordingly, this study examines the links between travel motivations, activities, emotions and satisfaction levels in tourists, using examples from a select number of tourists on dynamic volunteer tourism expeditions. Data were collected using diaries and analysed at individual ...
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    This study seeks to heighten an appreciation of the multiple aspects of satisfaction by considering on-site travel experiences. Novel approaches to satisfaction are considered particularly appropriate in less structured and dynamic tourism settings where expectations are poorly defined and the expectancy disconfirmation paradigm is thus less applicable. Accordingly, this study examines the links between travel motivations, activities, emotions and satisfaction levels in tourists, using examples from a select number of tourists on dynamic volunteer tourism expeditions. Data were collected using diaries and analysed at individual and group levels, providing general experiential patterns and illustrating a linked approach to exploring tourists|[rsquo]| experiences, emotions and satisfaction. The results highlight that emotional variability occurs across time with distinct phases of positivity, annoyance and receptivity. This variability appeared to be linked to daily activities and personal characteristics. Furthermore, satisfaction levels did not always follow the patterns of emotional variability, which were in turn weakly related to expectations and motivations that were recorded at the start of the trip. Learning how to identify this variability may improve the monitoring and the management of the tourism experience and maximise tourists|[rsquo]| well being.
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    Journal Title
    Tourism and Hospitality Research
    Volume
    10
    Issue
    1
    DOI
    https://doi.org/10.1057/thr.2009.18
    Copyright Statement
    © 2010 Palgrave Macmillan. This is a post-peer-review, pre-copyedit version of an article published in Tourism and Hospitality Research. The definitive publisher-authenticated version Tourism and Hospitality Research, 10, 42–58 (1 January 2010) is available online at: http://dx.doi.org/10.1057/thr.2009.18
    Subject
    Commercial services
    Marketing
    Tourism
    Tourist behaviour and visitor experience
    Publication URI
    http://hdl.handle.net/10072/36085
    Collection
    • Journal articles

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