Reference Models of Organisational Behavior: A new category of Process Reference Model?
Process models in Software Engineering have traditionally focused on performing the right tasks in the right way and in the right sequence to get the job done. Activities are performed and artefacts created in a largely externalised set of activities that can be observed and assessed against an objective assessment model. But can a process model developed in accordance with ISO/IEC 15504 and ISO/IEC 24774 be said to be a PRM when it does not fit the orthodox conception of a PRM? This paper examines this question and proposes a new category of PRM, the Reference Model of Organisational Behavior supported by a Process Assessment Model. It also discusses the preliminary results of industry trials.
Proceedings of 10th International SPICE Conference 2010: Process Improvement and Capability Determination in Software, Systems Engineering and Service Management
Information Systems Management
Engineering not elsewhere classified