Linking organisational systems to performance in Australian hospitals

Abstract

Throughout the world hospitals are under pressure to achieve high performance. In this study, we test the extent to which a newly developed High Performance Work Systems (HPWS) Model influences a firm performance outcome (continuum of patient care) in acute hospital settings. Utilizing rigorous multi-rated, industry-based hospital accreditation data relating to 462 acute hospitals, we found that the four workplace systems (management systems, HRM systems, information systems and safe work environment systems) all significantly influenced the continuum of patient care. Based on these data, we argue that conceptualisations of HPWS should be multi-dimensional in nature.