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  • Electronic Customs in Vietnam: A Case Study of Electronic Government in a Transitional Developing Economy

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    Dam_2014_02Thesis.pdf (2.530Mb)
    Author(s)
    Dam, Toai Son
    Primary Supervisor
    Nguyen, Tom
    Other Supervisors
    Bandaralage, Jay
    Year published
    2014
    Metadata
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    Abstract
    As part of a public administration reform process, Vietnam has implemented a number of e-government initiatives over the past two decades, but most have failed at a relatively early stage. This naturally raises the question of how greater success can be achieved in future implementations. This study seeks to help address this question, by adopting a case study approach focussing primarily on the country’s customs sector. The study utilises a conceptual framework which combines elements of the Diffusion of Innovation (DOI) theory and the Technology Acceptance Model (TAM). Research methods employed include Analytical Review ...
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    As part of a public administration reform process, Vietnam has implemented a number of e-government initiatives over the past two decades, but most have failed at a relatively early stage. This naturally raises the question of how greater success can be achieved in future implementations. This study seeks to help address this question, by adopting a case study approach focussing primarily on the country’s customs sector. The study utilises a conceptual framework which combines elements of the Diffusion of Innovation (DOI) theory and the Technology Acceptance Model (TAM). Research methods employed include Analytical Review and Synthesis for collecting, interpreting, reconciling, summarising and synthesising information from diverse and possibly inconsistent sources; questionnaire surveys to obtain primary data regarding stakeholders’ perceptions and intentions; and factor analysis and statistical (mainly nonparametric) techniques to test for relationships between the collected data. E-customs was implemented on a trial basis by Vietnam General Department of Customs (VGDC) during the period 2005-2012. The trial helped to introduce unfamiliar concepts and practices to businesses and officials, and demonstrated that these could feasibly be implemented in Vietnam. In term of turnover value, the proportion of exports and imports being declared electronically (rather than through traditional customs) had reached 88.2% by the end of 2012. At a practical level, e-customs has brought about time and financial savings, as well as greater flexibility and convenience for businesses
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    Thesis Type
    Thesis (PhD Doctorate)
    Degree Program
    Doctor of Philosophy (PhD)
    School
    Griffith Business School
    DOI
    https://doi.org/10.25904/1912/3355
    Copyright Statement
    The author owns the copyright in this thesis, unless stated otherwise.
    Item Access Status
    Public
    Subject
    Diffusion of Innovation (DOI) theory
    Technology Acceptance Model (TAM)
    e-Government, Vietnam
    Customs administration, Vietnam
    Internet in government, Vietnam
    Publication URI
    http://hdl.handle.net/10072/365448
    Collection
    • Theses - Higher Degree by Research

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