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  • Screaming "Me,me,me": entitled employees and retaliation in the workplace

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    Westerlaken_2013_02Thesis.pdf (1.257Mb)
    Author(s)
    Westerlaken, Kristie M.
    Primary Supervisor
    Jordan, Peter
    Other Supervisors
    Ramsay, Sheryl
    Year published
    2013
    Metadata
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    Abstract
    A sense of entitlement is defined as an expectation of special or preferential treatment and is considered a trait for some individuals (Campbell, Bonacci, Shelton, Exline, & Bushman, 2004). The construct of entitlement is currently garnering attention amongst researchers in disciplines such as psychology, marketing, academia, and management. Arguably, the reasons for the increasing attention on this construct are widespread perceptions, albeit largely anecdotal, that a sense of entitlement is escalating in individuals across Western society. Prior research has also found numerous negative characteristics and outcomes to be ...
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    A sense of entitlement is defined as an expectation of special or preferential treatment and is considered a trait for some individuals (Campbell, Bonacci, Shelton, Exline, & Bushman, 2004). The construct of entitlement is currently garnering attention amongst researchers in disciplines such as psychology, marketing, academia, and management. Arguably, the reasons for the increasing attention on this construct are widespread perceptions, albeit largely anecdotal, that a sense of entitlement is escalating in individuals across Western society. Prior research has also found numerous negative characteristics and outcomes to be positively associated with entitlement, including aggression, hostility anti-sociality, and conflict. To date, there is very limited research on entitlement in the workplace (Fisk, 2010; Harvey & Harris, 2010; Harvey & Martinko, 2009; Hochwarter, Summers, Thompson, Perrewé, & Ferris, 2010). Despite some discipline-based definitions in law, marketing, and academia, entitlement has yet to be clearly and consistently conceptualised in management literature, which may provide some explanation for the lack of existing research. Understanding entitlement at work is important given the links to counterproductive attitudes and behaviours. Counterproductive work attitudes and behaviours are phenomena that cost organisations much in both human capital and financial losses.
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    Thesis Type
    Thesis (PhD Doctorate)
    Degree Program
    Doctor of Philosophy (PhD)
    School
    Griffith Business School
    DOI
    https://doi.org/10.25904/1912/2789
    Copyright Statement
    The author owns the copyright in this thesis, unless stated otherwise.
    Item Access Status
    Public
    Subject
    Entitlement at work
    Organizational justice
    Organizational behavior
    Retaliation in the workplace
    Publication URI
    http://hdl.handle.net/10072/365913
    Collection
    • Theses - Higher Degree by Research

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