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  • The Impact of Work Relationship on Job Satisfaction and Commitment of Taiwanese Nurses

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    Author(s)
    Hung, Jia-Yi
    Primary Supervisor
    Shacklock, Kate
    Other Supervisors
    Brunetto, Yvonne
    Timo, Nils
    Year published
    2009
    Metadata
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    Abstract
    Job satisfaction has been found to relate to nurse turnover and organisational commitment. In an era of high nursing turnover, nurses’ job satisfaction therefore is an important issue to health care service administrators regarding nursing human resource management (HRM). Front-line managers are in charge of the implementation of many human resource practices; therefore, they play a critical role in an organisation in shaping members’ perceptions towards the job and/or the organisation. However, research on the link between HRM and organisational performance has neglected the role of front-line managers. This thesis examines ...
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    Job satisfaction has been found to relate to nurse turnover and organisational commitment. In an era of high nursing turnover, nurses’ job satisfaction therefore is an important issue to health care service administrators regarding nursing human resource management (HRM). Front-line managers are in charge of the implementation of many human resource practices; therefore, they play a critical role in an organisation in shaping members’ perceptions towards the job and/or the organisation. However, research on the link between HRM and organisational performance has neglected the role of front-line managers. This thesis examines the significance of supervisor-subordinate relationships to nursing management in Taiwan. The research question being addressed is “What is the value of supervisor-subordinate relationships to nursing in Taiwan?” In particular, this thesis investigates the impact of supervisor-subordinate relationships (in the form of leader-member exchange) and other work-related factors on Taiwanese nurses’ job satisfaction and organisational commitment. Using the literature review as a point of departure, and being strengthened by in-depth interviews, a conceptual model is developed. It is argued that leader-member exchange is an important indicator of Taiwanese nurses’ job satisfaction and/or organisational commitment, because it not only has direct impacts on job satisfaction and/or organisational commitment of Taiwanese nurses, but also has indirect impacts on both outcomes through autonomy, opportunity to learn, co-worker interaction, work atmosphere, and safety climate. In total, 14 research hypotheses are established. Two of them investigate the impact of leader-member exchange on Taiwanese nurses’ job satisfaction and organisational commitment. Five hypotheses examine the relationships between leader-member exchange and autonomy, opportunity to learn, co-worker interaction, work atmosphere, and safety climate. Another five look into the impact of autonomy, opportunity to learn, co-worker interaction, work atmosphere, and safety climate on job satisfaction. One hypothesis investigates the relationship between co-worker interaction and work atmosphere. The last hypothesis explores the impact of job satisfaction on organisational commitment. The research design of this thesis is a mix of qualitative and quantitative approaches within the positivist paradigm. The main advantage of this design is the integration of the rich information from the qualitative research and the objectivity and generalisability of the quantitative research. The qualitative phase was conducted prior to the principal quantitative study to provide information on the context and subjects, as well as to strengthen the conceptual model. A total of 14 in-depth interviews were conducted, and two additional variables emerged from the interviews...
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    Thesis Type
    Thesis (PhD Doctorate)
    Degree Program
    Doctor of Philosophy (PhD)
    School
    Department of Management
    DOI
    https://doi.org/10.25904/1912/3174
    Copyright Statement
    The author owns the copyright in this thesis, unless stated otherwise.
    Item Access Status
    Public
    Subject
    work relationship
    job satisfaction
    Taiwanese nurses
    nurses
    Taiwan
    work committment
    job committment
    turnover
    nurses' job satisfaction
    human resources management
    HRM
    nursing human resources management
    supervisor-subordinate relationship
    Publication URI
    http://hdl.handle.net/10072/365965
    Collection
    • Theses - Higher Degree by Research

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