Predictors for Successul E-Government Adoption in the Hashemite Kingdom of Jordan: The Deployment of an Empiraical Evaluation Based on Citizen- Centric Perspectives
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Author(s)
Primary Supervisor
Sandhu, Kuldeep
Woods, Peter
Year published
2011
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This research project engages with the growing debate on the factors that affect e-government adoption in developing countries. The objective is to clearly identify and understand the main factors that influence Jordanian citizens’ intention to use e-government. This research asks the question: “What role do social factors play in influencing citizens in the Hashemite Kingdom of Jordan to adopt e-government?” The Hashemite Kingdom of Jordan is a Middle Eastern country that is implementing e-government as a new technology in order to create a knowledge-based society. The change in interactions between Jordanian citizens and ...
View more >This research project engages with the growing debate on the factors that affect e-government adoption in developing countries. The objective is to clearly identify and understand the main factors that influence Jordanian citizens’ intention to use e-government. This research asks the question: “What role do social factors play in influencing citizens in the Hashemite Kingdom of Jordan to adopt e-government?” The Hashemite Kingdom of Jordan is a Middle Eastern country that is implementing e-government as a new technology in order to create a knowledge-based society. The change in interactions between Jordanian citizens and the government from traditional methods to interaction via the Web needs exploration in order to understand the social factors that could inhibit the deployment of e-government in the social community. Despite the growing importance of e-government in Jordan, little attention has been given to investigating the factors that may influence the adoption of e-government by one of its main stakeholders: citizens. It has been claimed that a lack of citizen-centricity is one of the weaknesses of e-government implementation in Jordan. This research project therefore proposes and uses a model for e-government adoption in order to identify relevant adoption factors. The model uses constructs of social factors identified in the literature, especially from the Diffusion of Innovation (DOI) Theory and the Technology Acceptance Model (TAM). These factors are: trust in terms of security and privacy; trust in government; attitudes and beliefs; internet and computer skill confidence; website design; the digital divide; wasta (favouritism); word of mouth (WOM); resistance to change; relative advantage; compatibility; complexity; perceived usefulness; and perceived ease of use.
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View more >This research project engages with the growing debate on the factors that affect e-government adoption in developing countries. The objective is to clearly identify and understand the main factors that influence Jordanian citizens’ intention to use e-government. This research asks the question: “What role do social factors play in influencing citizens in the Hashemite Kingdom of Jordan to adopt e-government?” The Hashemite Kingdom of Jordan is a Middle Eastern country that is implementing e-government as a new technology in order to create a knowledge-based society. The change in interactions between Jordanian citizens and the government from traditional methods to interaction via the Web needs exploration in order to understand the social factors that could inhibit the deployment of e-government in the social community. Despite the growing importance of e-government in Jordan, little attention has been given to investigating the factors that may influence the adoption of e-government by one of its main stakeholders: citizens. It has been claimed that a lack of citizen-centricity is one of the weaknesses of e-government implementation in Jordan. This research project therefore proposes and uses a model for e-government adoption in order to identify relevant adoption factors. The model uses constructs of social factors identified in the literature, especially from the Diffusion of Innovation (DOI) Theory and the Technology Acceptance Model (TAM). These factors are: trust in terms of security and privacy; trust in government; attitudes and beliefs; internet and computer skill confidence; website design; the digital divide; wasta (favouritism); word of mouth (WOM); resistance to change; relative advantage; compatibility; complexity; perceived usefulness; and perceived ease of use.
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Thesis Type
Thesis (PhD Doctorate)
Degree Program
Doctor of Philosophy (PhD)
School
Griffith Business School
Copyright Statement
The author owns the copyright in this thesis, unless stated otherwise.
Item Access Status
Public
Subject
e government in Jordan
Hashemite Kingdom of Jordan
Internet in government