dc.contributor.advisor | Kerr, Don | |
dc.contributor.advisor | Fraser, Campbell | |
dc.contributor.author | Soon, Lisa | |
dc.date.accessioned | 2018-01-23T02:48:15Z | |
dc.date.available | 2018-01-23T02:48:15Z | |
dc.date.issued | 2007 | |
dc.identifier.doi | 10.25904/1912/298 | |
dc.identifier.uri | http://hdl.handle.net/10072/367002 | |
dc.description.abstract | This thesis examines how tacit knowledge about export trading is tapped and
collectively used in a web portal by a community of practice. Working with a design for
application software, such as a web portal, requires an understanding of the application
software domain. This research focuses on an export trading knowledge portal for use
by an export trading community. The community comprises members involved in
export activities. The research adopts three theories useful in the design of the portal.
First, theory of domain analysis specifies an application software knowledge domain
and explores the thoughts and discourse of the user community. Second, activity theory
is used to understand the inherent knowledge in human interactions and the resultant
human activity system in relation to the portal use. Third, the theory of organisational
knowledge creation is used to explore how knowledge conversion processes take place
in the human interactions in the portal.
The knowledge captured and collectively used in the portal is beneficial to members for
their work purposes. It is argued that tacit export knowledge is exchanged through
human interactions. Thus, it is critical to understand what tacit knowledge can be
captured and managed in the portal and how this can be done. It is argued that
effectively managed knowledge can help members and their organisation to achieve
export success. This research is important, as export creates revenues and stimulates
economic growth in both the exporting firms and the exporting country. It is particularly
important for members involved in export activities who make use of the captured tacit
knowledge at work.
The principal research questions of this thesis are: what constitutes export knowledge,
and how does portal technology help members use and exchange knowledge? From
these main questions, the sub-questions are: (1) what portal features can help export
trading members interact; (2) what portal features can help export trading members seek
and use important useful resources; and (3) how can members’ previous version of
knowledge be renewed and new knowledge created when the collective knowledge in
the portal is used? | |
dc.language | English | |
dc.publisher | Griffith University | |
dc.publisher.place | Brisbane | |
dc.rights.copyright | The author owns the copyright in this thesis, unless stated otherwise. | |
dc.subject.keywords | Export | |
dc.subject.keywords | Knowledge renewal | |
dc.subject.keywords | Portal technology | |
dc.subject.keywords | Knowledge creation | |
dc.subject.keywords | Organizational learning | |
dc.subject.keywords | Corporate knowledge | |
dc.subject.keywords | Knowledge management | |
dc.subject.keywords | Domain analysis | |
dc.title | Knowledge Renewal and Knowledge Creation in Export Trading | |
dc.type | Griffith thesis | |
gro.faculty | Griffith Business School | |
gro.description.notepublic | The request for restricted paper and digital access for a period of 12 months has been approved, with effect from 21 November 2007. | |
gro.rights.copyright | The author owns the copyright in this thesis, unless stated otherwise. | |
gro.hasfulltext | Full Text | |
dc.rights.accessRights | Public | |
gro.identifier.gurtID | gu1323405634255 | |
gro.source.ADTshelfno | ADT0 | |
gro.source.GURTshelfno | GURT1023 | |
gro.thesis.degreelevel | Thesis (PhD Doctorate) | |
gro.thesis.degreeprogram | Doctor of Philosophy (PhD) | |
gro.department | Griffith Business School | |
gro.griffith.author | Soon, Lisa | |