Calls for Service and Police Effectiveness: The Role of Performance Measurement Systems

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Author(s)
Primary Supervisor
Stewart, Anna
Other Supervisors
Drew, Jacqueline
Mazerolle, Lorraine
Year published
2014
Metadata
Show full item recordAbstract
This thesis explores the adoption of public sector management reforms by police. The literature suggests that police have been more resistant to public sector management reform than other public sector organisations. One feature of public sector management reform—performance measurement—is evident in police agencies, but prior research does not provide a clear picture of whether performance measurement helps or hinders police effectiveness. The research presented in this thesis helps to clarify this picture by examining the influence of performance measurement on the effectiveness of police in responding to calls for service ...
View more >This thesis explores the adoption of public sector management reforms by police. The literature suggests that police have been more resistant to public sector management reform than other public sector organisations. One feature of public sector management reform—performance measurement—is evident in police agencies, but prior research does not provide a clear picture of whether performance measurement helps or hinders police effectiveness. The research presented in this thesis helps to clarify this picture by examining the influence of performance measurement on the effectiveness of police in responding to calls for service from citizens. Responding to calls for service involves managing numerous multi-faceted challenges. Performance measurement can help manage complexity by enabling members of an organisation to make sense of what is happening in complex organisational contexts. Therefore, the context of police response to calls for service from citizens is one where performance measurement can assist police to be effective. In this thesis I examine whether performance measurement does assist police to be effective in responding to calls for service.
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View more >This thesis explores the adoption of public sector management reforms by police. The literature suggests that police have been more resistant to public sector management reform than other public sector organisations. One feature of public sector management reform—performance measurement—is evident in police agencies, but prior research does not provide a clear picture of whether performance measurement helps or hinders police effectiveness. The research presented in this thesis helps to clarify this picture by examining the influence of performance measurement on the effectiveness of police in responding to calls for service from citizens. Responding to calls for service involves managing numerous multi-faceted challenges. Performance measurement can help manage complexity by enabling members of an organisation to make sense of what is happening in complex organisational contexts. Therefore, the context of police response to calls for service from citizens is one where performance measurement can assist police to be effective. In this thesis I examine whether performance measurement does assist police to be effective in responding to calls for service.
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Thesis Type
Thesis (PhD Doctorate)
Degree Program
Doctor of Philosophy (PhD)
School
School of Criminology and Criminal Justice
Copyright Statement
The author owns the copyright in this thesis, unless stated otherwise.
Item Access Status
Public
Subject
Public sector management reforms
Police management reforms
Policing, Performance measurement