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  • Calls for Service and Police Effectiveness: The Role of Performance Measurement Systems

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    Knight_2014_02Thesis.pdf (2.063Mb)
    Author(s)
    Knight, Gavin Mark
    Primary Supervisor
    Stewart, Anna
    Other Supervisors
    Drew, Jacqueline
    Mazerolle, Lorraine
    Year published
    2014
    Metadata
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    Abstract
    This thesis explores the adoption of public sector management reforms by police. The literature suggests that police have been more resistant to public sector management reform than other public sector organisations. One feature of public sector management reform—performance measurement—is evident in police agencies, but prior research does not provide a clear picture of whether performance measurement helps or hinders police effectiveness. The research presented in this thesis helps to clarify this picture by examining the influence of performance measurement on the effectiveness of police in responding to calls for service ...
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    This thesis explores the adoption of public sector management reforms by police. The literature suggests that police have been more resistant to public sector management reform than other public sector organisations. One feature of public sector management reform—performance measurement—is evident in police agencies, but prior research does not provide a clear picture of whether performance measurement helps or hinders police effectiveness. The research presented in this thesis helps to clarify this picture by examining the influence of performance measurement on the effectiveness of police in responding to calls for service from citizens. Responding to calls for service involves managing numerous multi-faceted challenges. Performance measurement can help manage complexity by enabling members of an organisation to make sense of what is happening in complex organisational contexts. Therefore, the context of police response to calls for service from citizens is one where performance measurement can assist police to be effective. In this thesis I examine whether performance measurement does assist police to be effective in responding to calls for service.
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    Thesis Type
    Thesis (PhD Doctorate)
    Degree Program
    Doctor of Philosophy (PhD)
    School
    School of Criminology and Criminal Justice
    DOI
    https://doi.org/10.25904/1912/2965
    Copyright Statement
    The author owns the copyright in this thesis, unless stated otherwise.
    Item Access Status
    Public
    Subject
    Public sector management reforms
    Police management reforms
    Policing, Performance measurement
    Publication URI
    http://hdl.handle.net/10072/367786
    Collection
    • Theses - Higher Degree by Research

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