• myGriffith
    • Staff portal
    • Contact Us⌄
      • Future student enquiries 1800 677 728
      • Current student enquiries 1800 154 055
      • International enquiries +61 7 3735 6425
      • General enquiries 07 3735 7111
      • Online enquiries
      • Staff phonebook
    View Item 
    •   Home
    • Griffith Theses
    • Theses - Higher Degree by Research
    • View Item
    • Home
    • Griffith Theses
    • Theses - Higher Degree by Research
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

  • All of Griffith Research Online
    • Communities & Collections
    • Authors
    • By Issue Date
    • Titles
  • This Collection
    • Authors
    • By Issue Date
    • Titles
  • Statistics

  • Most Popular Items
  • Statistics by Country
  • Most Popular Authors
  • Support

  • Contact us
  • FAQs
  • Admin login

  • Login
  • Using the UTAUT Model to Determine Factors Affecting Acceptance and Use of E-government Services in the Kingdom of Saudi Arabia

    Thumbnail
    View/Open
    Alshehri_2013_02Thesis.pdf (2.664Mb)
    Author(s)
    Alshehri, Mohammed A.
    Primary Supervisor
    Drew, Steve
    Other Supervisors
    Nguyen, Anne
    Year published
    2013
    Metadata
    Show full item record
    Abstract
    E-government has become a popular focus of government efforts in many countries around the world. More and more governments around the world are introducing e-government as a means of reducing costs, improving services, saving time and increasing effectiveness and efficiency in the public sector. E-government and the Internet has made an essential change to the whole of Saudi societal structure, values, and culture, as well as the ways of conducting business by utilizing the potential of ICT as a tool of daily work. Therefore, e-government has been identified as one of the top priorities for Saudi government and all its ...
    View more >
    E-government has become a popular focus of government efforts in many countries around the world. More and more governments around the world are introducing e-government as a means of reducing costs, improving services, saving time and increasing effectiveness and efficiency in the public sector. E-government and the Internet has made an essential change to the whole of Saudi societal structure, values, and culture, as well as the ways of conducting business by utilizing the potential of ICT as a tool of daily work. Therefore, e-government has been identified as one of the top priorities for Saudi government and all its agencies. However, the adoption of e-government faces many challenges and barriers, including political, cultural, organizational, technological, and social issues which must be considered and treated carefully by any government contemplating e-government adoption. Findings of several studies indicate that despite the high cost of e-government projects, both tangible and intangible, many e-government efforts are failing or are slowly diffusing. This thesis presents a comprehensive study and investigation of the influential factors on the acceptance of using e-government services (G2C) in the Kingdom of Saudi Arabia (KSA) by adopting the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This study uses an amended version of the UTAUT model as its theoretical foundation. UTAUT is an empirically validated model that combines eight major models of technology acceptance and their extensions. The study investigates the effect of proposed UTAUT constructs and moderating variables on e-government services use and acceptance. Therefore, this study critically assesses key factors that influence e-government service acceptance in the public sector in Saudi Arabia, discusses the importance of citizen perspective about e-services, and provides a comprehensive assessment of e-service providers and citizens’ perceptions about the obstacles facing e-government services acceptance and use in Saudi Arabia. This thesis provide a comprehensive view and deep understanding of e-government services adoption based on the perceptions of e-services providers and Saudi citizens through the utilisation of the UTAUT model.
    View less >
    Thesis Type
    Thesis (PhD Doctorate)
    Degree Program
    Doctor of Philosophy (PhD)
    School
    School of Information and Communication Technology
    DOI
    https://doi.org/10.25904/1912/1770
    Copyright Statement
    The author owns the copyright in this thesis, unless stated otherwise.
    Subject
    Internet in government, Saudi Arabia
    E-government, Saudi Arabia
    Unified Theory of Acceptance and Use of Technology (UTAUT) model
    Internet in public administration, Saudi Arabia
    Publication URI
    http://hdl.handle.net/10072/368130
    Collection
    • Theses - Higher Degree by Research

    Footer

    Disclaimer

    • Privacy policy
    • Copyright matters
    • CRICOS Provider - 00233E

    Tagline

    • Gold Coast
    • Logan
    • Brisbane - Queensland, Australia
    First Peoples of Australia
    • Aboriginal
    • Torres Strait Islander