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dc.contributor.authorGao, J
dc.contributor.authorDekker, S
dc.contributor.editorJuan A. Sanchez; Paul Barach; Julie K. Johnson; Jeffrey P. Jacobs
dc.date.accessioned2019-02-13T22:14:25Z
dc.date.available2019-02-13T22:14:25Z
dc.date.issued2017
dc.identifier.isbn9783319440088
dc.identifier.doi10.1007/978-3-319-44010-1_3
dc.identifier.urihttp://hdl.handle.net/10072/369073
dc.description.abstractApproaches to safety have often considered the “human” factor in an organisation or operation as a major contributor to unwanted outcomes. The view of “human” as a problem leads to responses that involve trying to exert more control over people. While these may make intuitive sense for some, research suggests that such a view may not be valid as there are an enormous number of other factors (many of which are beyond control of the human at the sharp end) that are behind the creation of success and the occasional failures. This chapter begins with a review of normal accident theory, before using complexity science to fill out the problematic nature of the notion of “human error”. It then discusses one of the prominent problems associated with complexity, safety drift. Lastly, this chapter looks at various proposed solutions (e.g. resilience engineering) by which a healthcare system can manage complexity and perhaps reduce the potential harm to patients.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSpringer
dc.publisher.placeSwitzerland
dc.relation.ispartofbooktitleSurgical Patient Care: Improving Safety, Quality and Value
dc.relation.ispartofchapter3
dc.relation.ispartofpagefrom25
dc.relation.ispartofpageto37
dc.subject.fieldofresearchEnvironmental and Occupational Health and Safety
dc.subject.fieldofresearchcode111705
dc.titleConcepts and Models of Safety, Resilience, and Reliability
dc.typeBook chapter
dc.type.descriptionB2 - Chapters (Other)
dc.type.codeB - Book Chapters
gro.facultyAn Unassigned Group, An Unassigned Department
gro.rights.copyright© 2017 Springer. This is the author-manuscript version of this paper. It is reproduced here in accordance with the copyright policy of the publisher. Please refer to the publisher’s website for further information.
gro.hasfulltextFull Text
gro.griffith.authorDekker, Sidney


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