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  • Clarifying the effect of organization learning on service innovation: the mediating role of intellectual capital

    Author(s)
    Liu, CH
    Gan, B
    Luo, BN
    Zhang, Y
    Griffith University Author(s)
    Gan, Bernard B.
    Year published
    2020
    Metadata
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    Abstract
    The study of intellectual capital has gained interest in today’s highly competitive landscape. Using intellectual capital as a mediator, this paper developed an integrated model to examine whether organization learning affects and increases the capacity for new service development (NSD). The results from the study of 598 hotel managers support this model across multi-dimensions of intellectual capital and show that intellectual capital plays a mediating role between organizational learning and NSD. This paper also finds exploitative organization learning enhances the positive effect of organization capital because it fosters ...
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    The study of intellectual capital has gained interest in today’s highly competitive landscape. Using intellectual capital as a mediator, this paper developed an integrated model to examine whether organization learning affects and increases the capacity for new service development (NSD). The results from the study of 598 hotel managers support this model across multi-dimensions of intellectual capital and show that intellectual capital plays a mediating role between organizational learning and NSD. This paper also finds exploitative organization learning enhances the positive effect of organization capital because it fosters a positive link between relational capital and human capital. The study also discusses how this intriguing pattern of mediation could be explained by using theory and research with a regulatory focus.
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    Journal Title
    International Journal of Human Resource Management
    DOI
    https://doi.org/10.1080/09585192.2017.1396550
    Note
    This publication has been entered into Griffith Research Online as an Advanced Online Version.
    Subject
    Human resources and industrial relations
    Policy and administration
    Publication URI
    http://hdl.handle.net/10072/370505
    Collection
    • Journal articles

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