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dc.contributor.authorPrenzler, Timothyen_US
dc.contributor.authorAllard, Troyen_US
dc.contributor.authorCurry, Stevenen_US
dc.contributor.authorMacintyre, Stuarten_US
dc.contributor.editorAnthony L. Sciarabbaen_US
dc.date.accessioned2017-05-03T14:01:02Z
dc.date.available2017-05-03T14:01:02Z
dc.date.issued2010en_US
dc.date.modified2011-05-09T06:49:06Z
dc.identifier.issn21602816en_US
dc.identifier.urihttp://hdl.handle.net/10072/37461
dc.description.abstractThis paper reports on a survey of citizens who made complaints against Victoria Police officers. The survey revealed considerable dissatisfaction with the complaints and discipline system. Two-thirds believed complaints took too long to resolve and were dissatisfied with how informed they were kept. Over half were dissatisfied with how the investigation was handled, as well as the outcome. Two-thirds had less confidence in the system following their experience with it. While one-third found it difficult to complain, two-thirds found lodging a complaint easy. Two-fifths indicated they experienced attempts to dissuade or obstruct them from lodging their complaint. Complainants' motives did not on the whole appear to be vindictive. They complained because they wanted to be heard, have their feelings validated or because they wanted an explanation or apology, rather than because they were seeking punishment or compensation. Two-thirds of complaints were investigated by police, although two-thirds of respondents indicated they would have preferred to have their complaint investigated by an independent agency. The majority of complainants who were kept informed during the complaint process were satisfied with the investigation or outcome. Respondents' recommendations about how the complaint system could be improved emphasised the desire for independent investigations, along with taking complaints more seriously, improving the time taken to finalise the matter and improving communication. The paper also reports on an initiative in the resolution of matters since the survey was conducted.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent472418 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherThe Institute for Criminal Justice Research & Consultingen_US
dc.publisher.placeUnited Statesen_US
dc.publisher.urihttp://www.icjrc.org/yahoo_site_admin/assets/docs/RM291016_PROOF.44130517.pdfen_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom1en_US
dc.relation.ispartofpageto18en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalThe Journal of Criminal Justice Researchen_US
dc.relation.ispartofvolume1en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchPolice Administration, Procedures and Practiceen_US
dc.subject.fieldofresearchcode160205en_US
dc.titleComplaints against police: The complainants' experienceen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyArts, Education & Law Group, School of Criminology and Criminal Justiceen_US
gro.rights.copyrightCopyright 2010 The Journal of Criminal Justice Research. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2010
gro.hasfulltextFull Text


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