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dc.contributor.authorKelly, Ann
dc.date.accessioned2017-05-03T12:47:39Z
dc.date.available2017-05-03T12:47:39Z
dc.date.issued2010
dc.date.modified2011-03-22T07:04:18Z
dc.identifier.issn14410559
dc.identifier.urihttp://hdl.handle.net/10072/37480
dc.description.abstractThere is evidence from different spheres that the grounding of understandings of literacy within social practices has gradually become accepted within the adult literacy field in Australia. However, what has been not been sufficiently considered are those tacit literacies that underpin such practices in both everyday and work settings. This has been the case particularly for those literacies that are deployed through an oral communication mode in workplaces. This article offers a way of explicating such literacies by showing how the analysis of an audio-recording of a particular occupational activity, namely the reporting of a service request, can render visible particular key literacy features. In this case, such an analysis shows how the marker 'okay' is used in a critical way to close off segments of an interaction and to mark verbally that agreement about a particular aspect of the request has been reached. It is argued that the use of recordings, both audio and video, for the purpose of highlighting tacit competencies has implications not only for adult literacy teachers but for trainers, assessors and curriculum developers within the broader vocational education and training sector.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherUniversity of Technology, Sydney, Centre for Language and Literacy
dc.publisher.placeAustralia
dc.publisher.urihttp://www.education.uts.edu.au/lns/
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom19
dc.relation.ispartofpageto34
dc.relation.ispartofissue1
dc.relation.ispartofjournalLiteracy & Numeracy Studies: An international journal in the education and training of adults
dc.relation.ispartofvolume18
dc.rights.retentionY
dc.subject.fieldofresearchCurriculum and pedagogy
dc.subject.fieldofresearchOther education not elsewhere classified
dc.subject.fieldofresearchcode3901
dc.subject.fieldofresearchcode399999
dc.titleExplicating Literacy Activities at Work: The use of ‘okay’ as an effective topic-changing device in service request calls
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyArts, Education & Law Group, School of Education and Professional Studies
gro.date.issued2010
gro.hasfulltextNo Full Text
gro.griffith.authorKelly, Ann B.


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