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dc.contributor.authorTilbury, Clareen_US
dc.contributor.authorOsmond, Jenniferen_US
dc.contributor.authorCrawford, Meeganen_US
dc.date.accessioned2017-04-24T12:25:55Z
dc.date.available2017-04-24T12:25:55Z
dc.date.issued2010en_US
dc.date.modified2011-09-12T06:48:50Z
dc.identifier.issn15548732en_US
dc.identifier.doi10.1080/15548730903563160en_AU
dc.identifier.urihttp://hdl.handle.net/10072/37482
dc.description.abstractThis article examines the role of client satisfaction indicators in child welfare agency performance measurement. It examines both research and performance measurement efforts to understand client perspectives on child protection and out-of-home care services. It highlights the value of obtaining data from clients about their experience of the service delivered by the agency and its impact on their lives. Conceptual, methodological and ethical issues in implementing routine, standardized data collection on client satisfaction are discussed. Measuring client satisfaction within a suite of performance indicators is an example of how practitioners and managers can use one of the tools of managerialism in the interests of clients and good practice.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent82100 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherRoutledgeen_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom77en_US
dc.relation.ispartofpageto90en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalJournal of Public Child Welfareen_US
dc.relation.ispartofvolume4en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchSocial Program Evaluationen_US
dc.subject.fieldofresearchcode160703en_US
dc.titleMeasuring Client Satisfaction with Child Welfare Servicesen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Health, School of Human Services and Social Worken_US
gro.rights.copyrightCopyright 2010 Routledge. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.en_AU
gro.date.issued2010
gro.hasfulltextFull Text


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