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  • What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage

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    VeeramootooPUB6589.pdf (531.2Kb)
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    Accepted Manuscript (AM)
    Author(s)
    Veeramootoo, Narvadha
    Nunkoo, Robin
    Dwivedi, Yogesh K
    Griffith University Author(s)
    Nunkoo, Robin
    Year published
    2018
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    Abstract
    The purpose of this study is to validate an integrated model of e-filing continuance usage. The model has its theoretical basis in the expectancy confirmation theory and the DeLone and McLean's IS Success model. The model is extended to include two additional constructs relevant to e-filing continuance usage: perceived risks and habit. The model is tested using data collected from a sample of 645 e-filing users in Mauritius. Structural equation modeling was used to test the hypotheses. Findings suggest that citizens' continuance usage intention of e-filing is influenced by system quality, user satisfaction and habit. User ...
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    The purpose of this study is to validate an integrated model of e-filing continuance usage. The model has its theoretical basis in the expectancy confirmation theory and the DeLone and McLean's IS Success model. The model is extended to include two additional constructs relevant to e-filing continuance usage: perceived risks and habit. The model is tested using data collected from a sample of 645 e-filing users in Mauritius. Structural equation modeling was used to test the hypotheses. Findings suggest that citizens' continuance usage intention of e-filing is influenced by system quality, user satisfaction and habit. User satisfaction had the strongest impact on e-filing continuance usage intention. This study makes a valuable contribution to knowledge through the extension and validation of the ECM and IS Success model to explore salient factors affecting e-filing continuance usage intention. The practical implications of the findings for tax collection agencies are discussed.
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    Journal Title
    Government Information Quarterly
    Volume
    35
    Issue
    2
    DOI
    https://doi.org/10.1016/j.giq.2018.03.004
    Copyright Statement
    © 2018 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
    Subject
    Information systems
    Information systems not elsewhere classified
    Library and information studies
    Publication URI
    http://hdl.handle.net/10072/380412
    Collection
    • Journal articles

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