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dc.contributor.authorVeeramootoo, Narvadha
dc.contributor.authorNunkoo, Robin
dc.contributor.authorDwivedi, Yogesh K
dc.date.accessioned2019-06-26T06:02:54Z
dc.date.available2019-06-26T06:02:54Z
dc.date.issued2018
dc.identifier.issn0740-624X
dc.identifier.doi10.1016/j.giq.2018.03.004
dc.identifier.urihttp://hdl.handle.net/10072/380412
dc.description.abstractThe purpose of this study is to validate an integrated model of e-filing continuance usage. The model has its theoretical basis in the expectancy confirmation theory and the DeLone and McLean's IS Success model. The model is extended to include two additional constructs relevant to e-filing continuance usage: perceived risks and habit. The model is tested using data collected from a sample of 645 e-filing users in Mauritius. Structural equation modeling was used to test the hypotheses. Findings suggest that citizens' continuance usage intention of e-filing is influenced by system quality, user satisfaction and habit. User satisfaction had the strongest impact on e-filing continuance usage intention. This study makes a valuable contribution to knowledge through the extension and validation of the ECM and IS Success model to explore salient factors affecting e-filing continuance usage intention. The practical implications of the findings for tax collection agencies are discussed.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.publisher.placeUnited Kingdom
dc.relation.ispartofpagefrom161
dc.relation.ispartofpageto174
dc.relation.ispartofissue2
dc.relation.ispartofjournalGovernment Information Quarterly
dc.relation.ispartofvolume35
dc.subject.fieldofresearchInformation systems
dc.subject.fieldofresearchInformation systems not elsewhere classified
dc.subject.fieldofresearchLibrary and information studies
dc.subject.fieldofresearchcode4609
dc.subject.fieldofresearchcode460999
dc.subject.fieldofresearchcode4610
dc.titleWhat determines success of an e-government service? Validation of an integrative model of e-filing continuance usage
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
dcterms.licensehttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.description.versionAccepted Manuscript (AM)
gro.rights.copyright© 2018 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
gro.hasfulltextFull Text
gro.griffith.authorNunkoo, Robin


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