Heterogeneity of sport event volunteer motivations: A segmentation approach
View/ Open
File version
Accepted Manuscript (AM)
Author(s)
Kim, Eunjung
Fredline, Liz
Cuskelly, Graham
Year published
2018
Metadata
Show full item recordAbstract
This study identifies specific sport event volunteer motivations, and then segments sport event volunteers based on their motivations. It investigates the distinct features of four motivational clusters in terms of their socio-demographics, their volunteering-related experiences, and the type of sport event at which they volunteered. The data comprises a sample of 337 volunteers from three sport events in Queensland. The Volunteer Motivation Scale for International Sporting Events (VMS-ISE) questionnaire is used and data are analyzed using exploratory factor analysis and hierarchical cluster analysis on standardized variables. ...
View more >This study identifies specific sport event volunteer motivations, and then segments sport event volunteers based on their motivations. It investigates the distinct features of four motivational clusters in terms of their socio-demographics, their volunteering-related experiences, and the type of sport event at which they volunteered. The data comprises a sample of 337 volunteers from three sport events in Queensland. The Volunteer Motivation Scale for International Sporting Events (VMS-ISE) questionnaire is used and data are analyzed using exploratory factor analysis and hierarchical cluster analysis on standardized variables. Chi-square tests are then undertaken to explore relationships with other variables. The results indicate that motivations differ among the four main groups identified. Event organizers will be able to use this understanding of differing motivations to develop more effective volunteer management strategies.
View less >
View more >This study identifies specific sport event volunteer motivations, and then segments sport event volunteers based on their motivations. It investigates the distinct features of four motivational clusters in terms of their socio-demographics, their volunteering-related experiences, and the type of sport event at which they volunteered. The data comprises a sample of 337 volunteers from three sport events in Queensland. The Volunteer Motivation Scale for International Sporting Events (VMS-ISE) questionnaire is used and data are analyzed using exploratory factor analysis and hierarchical cluster analysis on standardized variables. Chi-square tests are then undertaken to explore relationships with other variables. The results indicate that motivations differ among the four main groups identified. Event organizers will be able to use this understanding of differing motivations to develop more effective volunteer management strategies.
View less >
Journal Title
Tourism Management
Volume
68
Copyright Statement
© 2018 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
Subject
Commercial services
Marketing
Tourism
Tourism not elsewhere classified