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  • TQM and Performance Appraisal: Complementary or Incompatible?

    Author(s)
    Soltani, Ebrahim
    Wilkinson, Adrian
    Griffith University Author(s)
    Wilkinson, Adrian J.
    Year published
    2020
    Metadata
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    Abstract
    Despite the scholarly interest in performance management as a key determinant of the effectiveness of enterprise process improvement methods such as total quality management (TQM) and its derivatives, few empirical studies have explicitly explored the practice of performance management systems in TQM‐focused organizations. In order to redress this imbalance, this study aims to describe how organizational and managerial forces led to a performance management systems failing to embrace the core principles of process improvement methods such as TQM. Using a qualitative study of six large UK‐based automobile and auto parts ...
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    Despite the scholarly interest in performance management as a key determinant of the effectiveness of enterprise process improvement methods such as total quality management (TQM) and its derivatives, few empirical studies have explicitly explored the practice of performance management systems in TQM‐focused organizations. In order to redress this imbalance, this study aims to describe how organizational and managerial forces led to a performance management systems failing to embrace the core principles of process improvement methods such as TQM. Using a qualitative study of six large UK‐based automobile and auto parts manufacturers, our results illustrate how manager‐controlled, individual‐focused, past‐oriented, long‐cycle, and narrowly defined performance appraisal (PA) systems can intervene to underline the ultimate potential of TQM. The paper concludes with the discussion of implications for theory and practice of TQM and human resource performance management.
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    Journal Title
    European Management Review
    DOI
    https://doi.org/10.1111/emre.12317
    Subject
    Human resources and industrial relations
    Automotive industry
    Qualitative study
    Quality management
    Performance appraisal
    Performance management
    Publication URI
    http://hdl.handle.net/10072/382399
    Collection
    • Journal articles

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