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dc.contributor.authorPrentice, Catherine
dc.contributor.authorMa, Erdan
dc.contributor.authorWong, Ipkin Anthony
dc.date.accessioned2019-05-29T12:44:43Z
dc.date.available2019-05-29T12:44:43Z
dc.date.issued2019
dc.identifier.issn1936-8623
dc.identifier.doi10.1080/19368623.2018.1486767
dc.identifier.urihttp://hdl.handle.net/10072/382775
dc.description.abstractThis study proposes a linear relationship between employee performance, job satisfaction and organizational commitment in the hospitality industry. Employees’ sense of achievement intervenes in the relationship between employee performance and satisfaction. In particular, this study models service climate as a cross-level moderator in this chain relationship. The data were collected at 27 casino hotels in Macau. The study finds that job performance has significant direct and indirect effects on job satisfaction. Employees’ sense of achievement significantly intervenes in the relationship between job performance and satisfaction. Service climate has significant cross-level direct and moderating effects on employee sense of achievement, job satisfaction, and organizational commitment. The study provides a fresh look into the relationship between employee performance, sense of achievement, job satisfaction and organizational commitment in the case of hospitality industry.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
dc.relation.ispartofpagefrom101
dc.relation.ispartofpageto123
dc.relation.ispartofissue1
dc.relation.ispartofjournalJOURNAL OF HOSPITALITY MARKETING & MANAGEMENT
dc.relation.ispartofvolume28
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode3508
dc.titlePerformance driven outcomes-the case of frontline employees in the hospitality sector
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.hasfulltextNo Full Text
gro.griffith.authorPrentice, Catherine


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