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dc.contributor.authorWarren, Christopher
dc.contributor.authorBecken, Susanne
dc.contributor.authorCoghlan, Alexandra
dc.date.accessioned2019-07-11T03:00:59Z
dc.date.available2019-07-11T03:00:59Z
dc.date.issued2018
dc.identifier.issn0966-9582
dc.identifier.doi10.1080/09669582.2018.1511721
dc.identifier.urihttp://hdl.handle.net/10072/382788
dc.description.abstractProgressing sustainable tourism requires both an innovative transition from “unsustainable” tourism and innovative research methods to develop theory and concepts for a sustainable tourism. While there are many ad hoc examples of initiatives, there are very few examples of firms systematically recording their medium-term evolutionary progress. This case study of an accommodation provider uses longitudinal data over 14 years, deductive and inductive methods, and comparison with other similar eco-friendly providers, to provide the first exploration of sustainability-oriented innovation by a firm attempting to make transitions. Findings show how important hindsight and insight are for continuous learning, and how broader community sustainability issues influence the owners’ worldviews. Both learning and changing views are required to support innovation. A Sustainability-oriented Service Innovation model is recommended, recognising the characteristics of a service industry where innovation can be an organic process led by humans for humans and consequently more fuzzy in its progress than the clearly defined steps that are suggested by previous research. This model seeks to assist researchers and practitioners to better measure innovative progress of service firms, and develop more relevant strategies to ease transitions towards sustainable business practices.
dc.description.peerreviewedYes
dc.languageEnglish
dc.publisherCHANNEL VIEW PUBLICATIONS
dc.relation.ispartofpagefrom1784
dc.relation.ispartofpageto1803
dc.relation.ispartofissue10
dc.relation.ispartofjournalJOURNAL OF SUSTAINABLE TOURISM
dc.relation.ispartofvolume26
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchHuman Geography
dc.subject.fieldofresearchcode1506
dc.subject.fieldofresearchcode1604
dc.titleSustainability-oriented Service Innovation: fourteen-year longitudinal case study of a tourist accommodation provider
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.hasfulltextNo Full Text
gro.griffith.authorCoghlan, Alexandra
gro.griffith.authorWarren, Christopher
gro.griffith.authorBecken, Susanne


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