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  • The role of airport service quality in airport and destination choice

    Author(s)
    Prentice, Catherine
    Kadan, Mariam
    Griffith University Author(s)
    Prentice, Catherine
    Year published
    2019
    Metadata
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    Abstract
    The influence of service quality has received limited attention in the context of airport research. This study investigates whether airport service quality is related to airport and destination choice. Specifically, the study examines the relationship between airport service quality, passenger satisfaction, and behavioural intentions including airport reuse and destination revisit. The sample consists of departure passengers in major Australian airports. The results confirm that overall airport service quality is significantly related to airport reuse and destination revisit. Passenger satisfaction and reuse airport exert ...
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    The influence of service quality has received limited attention in the context of airport research. This study investigates whether airport service quality is related to airport and destination choice. Specifically, the study examines the relationship between airport service quality, passenger satisfaction, and behavioural intentions including airport reuse and destination revisit. The sample consists of departure passengers in major Australian airports. The results confirm that overall airport service quality is significantly related to airport reuse and destination revisit. Passenger satisfaction and reuse airport exert significant mediation effects between airport service quality and intended outcome variables. Discussion and implications of these findings conclude this paper.
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    Journal Title
    JOURNAL OF RETAILING AND CONSUMER SERVICES
    Volume
    47
    DOI
    https://doi.org/10.1016/j.jretconser.2018.10.006
    Subject
    Commercial services
    Marketing
    Publication URI
    http://hdl.handle.net/10072/382829
    Collection
    • Journal articles

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