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dc.contributor.authorTeeroovengadum, Viraiyan
dc.contributor.authorSeetanah, Boopen
dc.contributor.authorNunkoo, Robin
dc.date.accessioned2019-08-08T04:32:06Z
dc.date.available2019-08-08T04:32:06Z
dc.date.issued2018
dc.identifier.issn1083-5423
dc.identifier.doi10.3727/108354218X15391984820549
dc.identifier.urihttp://hdl.handle.net/10072/383634
dc.description.abstractThis article investigates the influence of travelers' satisfaction with a destination's tertiary support services on their loyalty behavior, conceptualized as revisit intention. The study is based on data collected from 1,721 travelers to Mauritius. To have a better understanding of the influence of travelers' satisfaction with tertiary support services available at the destination on their loyalty behavior, we develop two Probit models. To control for other factors that may affect the decision of tourists to revisit Mauritius as a destination, other potential determinants of revisit intention were also included in the econometric models. Results suggest that travelers' satisfaction with tertiary support services has a significant influence on their loyalty. In particular, their satisfaction with security services and banking services are the strongest determinant of loyalty.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherCognizant Communication Corporation
dc.relation.ispartofpagefrom567
dc.relation.ispartofpageto570
dc.relation.ispartofissue4
dc.relation.ispartofjournalTourism Analysis
dc.relation.ispartofvolume23
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titleThe Influence of Travelers' Satisfaction with Destination Tertiary Services on Loyalty
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
dc.description.versionVersion of Record (VoR)
gro.rights.copyright© 2018 Cognizant Communication Corporation. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.hasfulltextFull Text
gro.griffith.authorNunkoo, Robin


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