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dc.contributor.authorPrentice, Catherine
dc.contributor.authorThaichon, Park
dc.date.accessioned2019-10-21T03:10:14Z
dc.date.available2019-10-21T03:10:14Z
dc.date.issued2019
dc.identifier.issn1936-8623
dc.identifier.doi10.1080/19368623.2019.1568340
dc.identifier.urihttp://hdl.handle.net/10072/383989
dc.description.abstractEmployee burnout has been commonly acknowledged to influence job performance. Drawing on the conservation of resources and expectancy of motivation theories, the current study reinterprets this relationship and proposes that employee job performance is a precursor of burnout. The employee commitment concept is incorporated into the job performance–burnout relationship. The present study opted for sampling frontline employees working in the hospitality sector in the U.S.A. Customer-contact employees from several hotel resorts were approached to participate in the study, with permission from hotel management and assistance from respective human resource managers. Results support the study hypotheses and confirm that job performance is related to burnout, and employee commitment significantly mediates the performance (Formula presented.) burnout relationship. This is the first study that challenges the performance–burnout relationship and introduces employee commitment in this analysis.
dc.description.peerreviewedYes
dc.description.sponsorshipAcademy of the Social Sciences in Australia
dc.languageEnglish
dc.language.isoeng
dc.relation.ispartofjournalJournal of Hospitality Marketing and Management
dc.subject.fieldofresearchTourism Marketing
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode150604
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titleRevisiting the job performance–burnout relationship
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.hasfulltextNo Full Text
gro.griffith.authorPrentice, Catherine
gro.griffith.authorThaichon, Park


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