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  • Learning from failures in emergency response: Two empirical studies

    Author(s)
    W. A. Dekker, Sidney
    Jonsén, Magnus
    Bergström, Johan
    Dahlström, Nicklas
    Griffith University Author(s)
    Dekker, Sidney
    Year published
    2008
    Metadata
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    Abstract
    Recent high-visibility disasters have fueled public and political awareness of the importance of managing and mitigating their consequences effectively. In response, various countries have enacted legislation that demands the evaluation of emergency responses so that lessons for improvement can be learned. A series of field and experimental studies were conducted from 2005 to 2007 to assess the ability of first responder organizations (eg, fire departments) to learn from failures that occurred during their emergency responses. The departments studied often lacked basic organizational requisites for effectively learning from ...
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    Recent high-visibility disasters have fueled public and political awareness of the importance of managing and mitigating their consequences effectively. In response, various countries have enacted legislation that demands the evaluation of emergency responses so that lessons for improvement can be learned. A series of field and experimental studies were conducted from 2005 to 2007 to assess the ability of first responder organizations (eg, fire departments) to learn from failures that occurred during their emergency responses. The departments studied often lacked basic organizational requisites for effectively learning from failure (eg, mutual trust, participation, knowledge of possible learning mechanisms). Further, neither first responder training, nor daily practice, seems supported by knowledge of generic competencies necessary for effective crisis management. This not only hampers coordination during a response, but also keeps its evaluation from using a language that could help organizations learn and improve.
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    Journal Title
    Journal of Emergency Management
    Volume
    6
    Issue
    5
    Publisher URI
    https://www.wmpllc.org/ojs/index.php/jem/issue/view/189
    Subject
    Public Policy
    Business and Management
    Policy and Administration
    Other Studies in Human Society
    Publication URI
    http://hdl.handle.net/10072/38476
    Collection
    • Journal articles

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