Learning from failures in emergency response: Two empirical studies
Author(s)
W. A. Dekker, Sidney
Jonsén, Magnus
Bergström, Johan
Dahlström, Nicklas
Griffith University Author(s)
Year published
2008
Metadata
Show full item recordAbstract
Recent high-visibility disasters have fueled public and political awareness of the importance of managing and mitigating their consequences effectively. In response, various countries have enacted legislation that demands the evaluation of emergency responses so that lessons for improvement can be learned. A series of field and experimental studies were conducted from 2005 to 2007 to assess the ability of first responder organizations (eg, fire departments) to learn from failures that occurred during their emergency responses. The departments studied often lacked basic organizational requisites for effectively learning from ...
View more >Recent high-visibility disasters have fueled public and political awareness of the importance of managing and mitigating their consequences effectively. In response, various countries have enacted legislation that demands the evaluation of emergency responses so that lessons for improvement can be learned. A series of field and experimental studies were conducted from 2005 to 2007 to assess the ability of first responder organizations (eg, fire departments) to learn from failures that occurred during their emergency responses. The departments studied often lacked basic organizational requisites for effectively learning from failure (eg, mutual trust, participation, knowledge of possible learning mechanisms). Further, neither first responder training, nor daily practice, seems supported by knowledge of generic competencies necessary for effective crisis management. This not only hampers coordination during a response, but also keeps its evaluation from using a language that could help organizations learn and improve.
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View more >Recent high-visibility disasters have fueled public and political awareness of the importance of managing and mitigating their consequences effectively. In response, various countries have enacted legislation that demands the evaluation of emergency responses so that lessons for improvement can be learned. A series of field and experimental studies were conducted from 2005 to 2007 to assess the ability of first responder organizations (eg, fire departments) to learn from failures that occurred during their emergency responses. The departments studied often lacked basic organizational requisites for effectively learning from failure (eg, mutual trust, participation, knowledge of possible learning mechanisms). Further, neither first responder training, nor daily practice, seems supported by knowledge of generic competencies necessary for effective crisis management. This not only hampers coordination during a response, but also keeps its evaluation from using a language that could help organizations learn and improve.
View less >
Journal Title
Journal of Emergency Management
Volume
6
Issue
5
Publisher URI
Subject
Public Policy
Business and Management
Policy and Administration
Other Studies in Human Society