Show simple item record

dc.contributor.authorTaiminen, HSM
dc.contributor.authorSaraniemi, S
dc.contributor.authorParkinson, J
dc.date.accessioned2019-06-26T06:03:15Z
dc.date.available2019-06-26T06:03:15Z
dc.date.issued2018
dc.identifier.issn0309-0566
dc.identifier.doi10.1108/EJM-02-2017-0158
dc.identifier.urihttp://hdl.handle.net/10072/385359
dc.description.abstractPurpose: This paper aims to enhance the current understanding of digital self-services (computerized cognitive behavioral therapy [cCBT]) and how they could be better incorporated into integrated mental health care from the physician’s perspective. Service marketing and information systems literature are combined in the context of mental health-care delivery. Design/methodology/approach: An online survey of 412 Finnish physicians was undertaken to understand physicians’ acceptance of cCBT. The study applies thematic analysis and structural equation modeling to answer its research questions. Findings: Adopting a service marketing perspective helps understand how digital self-services can be incorporated in health-care delivery. The findings suggest that value creation within this context should be seen as an intertwined process where value co-creation and self-creation should occur seamlessly at different stages. Furthermore, the usefulness of having a value self-creation supervisor was identified. These value creation logic changes should be understood and enabled to incorporate digital self-services into integrated mental health-care delivery. Research limitations/implications: Because health-care systems vary across countries, strengthening understanding through exploring different contexts is crucial. Practical implications: Assistance should be provided to physicians to enable better understanding of the application and suitability of digital self-service as a treatment option (such as cCBT) within their profession. Additionally, supportive facilitating conditions should be created to incorporate them as part of integrated care chain. Social implications: Digital self-services have the potential to serve goals beyond routine activities in a health-care setting. Originality/value: This study demonstrates the relevance of service theories within the health-care context and improves understanding of value creation in digital self-services. It also offers a profound depiction of the barriers to acceptance.
dc.description.peerreviewedYes
dc.publisherEmerald Insight
dc.relation.ispartofpagefrom2234
dc.relation.ispartofpageto2250
dc.relation.ispartofissue11
dc.relation.ispartofjournalEuropean Journal of Marketing
dc.relation.ispartofvolume52
dc.subject.fieldofresearchCommerce, Management, Tourism and Services
dc.subject.fieldofresearchcode15
dc.titleIncorporating digital self-services into integrated mental health care: a physician’s perspective
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
dc.description.versionPost-print
gro.rights.copyright© 2018 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.hasfulltextFull Text
gro.griffith.authorParkinson, Joy E.


Files in this item

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record