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  • Co-design: from expert- to user-driven ideas in public service design

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    Author(s)
    Trischler, Jakob
    Dietrich, Timo
    Rundle-Thiele, Sharyn
    Griffith University Author(s)
    Rundle-Thiele, Sharyn
    Dietrich, Timo H.
    Year published
    2019
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    Abstract
    While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by applying a co-design framework during the ideation stage of six public service design projects. The findings provide insights into (a) recruiting and sensitizing suitable service users, (b) conditions enabling users to co-design ideas, and (c) requirements for implementation of user-driven ideas. The article contributes an approach that shifts public service design away from an expert-driven process towards enabling users as active ...
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    While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by applying a co-design framework during the ideation stage of six public service design projects. The findings provide insights into (a) recruiting and sensitizing suitable service users, (b) conditions enabling users to co-design ideas, and (c) requirements for implementation of user-driven ideas. The article contributes an approach that shifts public service design away from an expert-driven process towards enabling users as active and equal idea contributors.
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    Journal Title
    Public Management Review
    DOI
    https://doi.org/10.1080/14719037.2019.1619810
    Copyright Statement
    © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License, which permits non-commercial re-use, distribution, and repro-duction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
    Note
    This publication has been entered into Griffith Research Online as an Advanced Online Version.
    Subject
    Policy and Administration
    Accounting, Auditing and Accountability
    Business and Management
    Publication URI
    http://hdl.handle.net/10072/386286
    Collection
    • Journal articles

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