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  • Built to Learn: How Work Practices Affect Employee Learning During Healthcare Information Technology Implementation

    Author(s)
    Avgar, Ariel
    Tambe, Prasanna
    Hitt, Lorin M
    Griffith University Author(s)
    Avgar, Ariel
    Year published
    2018
    Metadata
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    Abstract
    We test the hypothesis that work practices complement IT investment, in part, by accelerating how rapidly employees acquire the skills needed to use new IT systems. We combine support request data from an EMR vendor with survey responses on work practices from 962 employees from 15 client nursing homes. Nursing homes using work practices that prior studies have shown to complement IT investment—those promoting discretion, teamwork, training, high staffing levels, and communication—experienced more rapid declines in requests for technical support. We then show that these benefits are due, in part, because the use of these ...
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    We test the hypothesis that work practices complement IT investment, in part, by accelerating how rapidly employees acquire the skills needed to use new IT systems. We combine support request data from an EMR vendor with survey responses on work practices from 962 employees from 15 client nursing homes. Nursing homes using work practices that prior studies have shown to complement IT investment—those promoting discretion, teamwork, training, high staffing levels, and communication—experienced more rapid declines in requests for technical support. We then show that these benefits are due, in part, because the use of these work practices facilitates learning for workers in frontline occupations who otherwise may not have the freedom to experiment with and adapt the new technology systems. For many frontline workers, discretion was more important than training in explaining IT learning. Implications for the healthcare industry are discussed.
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    Journal Title
    MIS Quarterly
    Volume
    42
    Issue
    2
    DOI
    https://doi.org/10.25300/MISQ/2018/13668
    Subject
    Business systems in context
    Human resources and industrial relations
    Applied economics
    Publication URI
    http://hdl.handle.net/10072/386391
    Collection
    • Journal articles

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