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dc.contributor.authorAvgar, Ariel
dc.contributor.authorTambe, Prasanna
dc.contributor.authorHitt, Lorin M
dc.date.accessioned2019-07-15T02:44:09Z
dc.date.available2019-07-15T02:44:09Z
dc.date.issued2018
dc.identifier.issn0276-7783
dc.identifier.doi10.25300/MISQ/2018/13668
dc.identifier.urihttp://hdl.handle.net/10072/386391
dc.description.abstractWe test the hypothesis that work practices complement IT investment, in part, by accelerating how rapidly employees acquire the skills needed to use new IT systems. We combine support request data from an EMR vendor with survey responses on work practices from 962 employees from 15 client nursing homes. Nursing homes using work practices that prior studies have shown to complement IT investment—those promoting discretion, teamwork, training, high staffing levels, and communication—experienced more rapid declines in requests for technical support. We then show that these benefits are due, in part, because the use of these work practices facilitates learning for workers in frontline occupations who otherwise may not have the freedom to experiment with and adapt the new technology systems. For many frontline workers, discretion was more important than training in explaining IT learning. Implications for the healthcare industry are discussed.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherUniversity of Minnesota, Management Information Systems Research Center
dc.relation.ispartofpagefrom645
dc.relation.ispartofpageto659
dc.relation.ispartofissue2
dc.relation.ispartofjournalMIS Quarterly
dc.relation.ispartofvolume42
dc.subject.fieldofresearchBusiness systems in context
dc.subject.fieldofresearchHuman resources and industrial relations
dc.subject.fieldofresearchApplied economics
dc.subject.fieldofresearchcode3503
dc.subject.fieldofresearchcode3505
dc.subject.fieldofresearchcode3801
dc.titleBuilt to Learn: How Work Practices Affect Employee Learning During Healthcare Information Technology Implementation
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.hasfulltextNo Full Text
gro.griffith.authorAvgar, Ariel


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