Expectations of returned Chinese graduates and hotel managers regarding entry-level work in the hotel industry in China

Abstract

The purpose of this study was to investigate the expectations of returned Chinese graduates with an Australian degree regarding their work situation in the Chinese hotel industry and the expectations of hotel managers in China regarding the graduates’ job attitude. Nineteen semi-structured interviews were undertaken. The results showed that most graduates were relatively satisfied with their current work situation in the Chinese hotel industry. However, managers argued that returned graduates have unrealistic expectations about the work requirements in the industry. The study found that universities and hotels in China need to assist the returned Chinese international students with their reentry.