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dc.contributor.authorEl Haddad, May
dc.contributor.authorWilkinson, Graham
dc.contributor.authorThompson, Lorraine
dc.contributor.authorFaithfull-Byrne, Annette
dc.contributor.authorMoss, Cheryle
dc.date.accessioned2019-10-20T22:52:37Z
dc.date.available2019-10-20T22:52:37Z
dc.date.issued2019
dc.identifier.issn0966-0429
dc.identifier.doi10.1111/jonm.12860
dc.identifier.urihttp://hdl.handle.net/10072/388539
dc.description.abstractAim: To evaluate the impacts of introducing administrative support for nurse unit managers (NUMs). Background: Increased administrative load for NUMs is causing role stress and reducing opportunities for clinical leadership (State‐wide Review, Queensland, Australia). In response, a health organisation implemented a clerical ‘NUM Support Officer' (NSO) position. Methods: Qualitative descriptive evaluation, convenience sample (37 NUMs and NSOs), focus groups (13) provided data that was thematically analysed (guided by Braun and Clarke's framework). Results: Six impacts were identified: 1) improved NUM wellbeing; 2) more time to undertake clinical leadership; 3) greater efficiencies in finance, payroll and HR processes; 4) improved capacity for strategic leadership; 5) increased staff satisfaction and improved unit culture; and 6) improved succession planning. Conclusion: Findings reveal significant gains and benefits from the introduction of administrative support for the NUM role for the NUMs and the units they manage. Implications for nursing management: NUM role stress can negatively impact organisational climate, performance outcomes, and staff satisfaction and retention. Health organisations need to implement strategies to reduce the administrative burden for NUMs. The introduction of administrative support frees up time for NUMs to engage in clinical leadership, positively impacting organisational climate, performance outcomes, and staff satisfaction and retention.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherWiley
dc.relation.ispartofjournalJournal of Nursing Management
dc.subject.fieldofresearchNursing
dc.subject.fieldofresearchcode4205
dc.subject.keywordsadministrative burden
dc.subject.keywordsadministrative support
dc.subject.keywordsclinical leadership
dc.subject.keywordsmanagement
dc.subject.keywordsnurse unit manager
dc.titlePerceptions of the impacts of introducing administrative support for nurse unit managers: A qualitative evaluation
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationEl Haddad, M; Wilkinson, G; Thompson, L; Faithfull-Byrne, A; Moss, C, Perceptions of the impacts of introducing administrative support for nurse unit managers: A qualitative evaluation., Journal of Nursing Management, 2019
dc.date.updated2019-10-19T00:34:14Z
dc.description.versionAccepted Manuscript (AM)
gro.rights.copyright© 2019 John Wiley & Sons Ltd. This is the peer reviewed version of the following article: Perceptions of the impacts of introducing administrative support for nurse unit managers: A qualitative evaluation, Journal of Nursing Management, which has been published in final form at 10.1111/jonm.12860. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)
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gro.griffith.authorEl Haddad, May


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