Show simple item record

dc.contributor.authorK. Chathoth, Prakashen_US
dc.contributor.authorMak, Brendaen_US
dc.contributor.authorJauhari, Vinnieen_US
dc.contributor.authorManaktola, Kamalen_US
dc.date.accessioned2017-05-03T15:46:34Z
dc.date.available2017-05-03T15:46:34Z
dc.date.issued2007en_US
dc.date.modified2011-05-30T06:56:44Z
dc.identifier.issn1096-3480en_US
dc.identifier.doi10.1177/1096348007299922en_AU
dc.identifier.urihttp://hdl.handle.net/10072/38878
dc.description.abstractIn this article, the authors extend prior research on employees'perception of service climate by testing the impact of employees'perception of organizational trust on service climate and employee satisfaction. Multidimensional constructs of trust and service climate were developed using the literature in the trust and service management domains. Results support the hypothesized relationships between the constructs, in that trust affects service climate and employee satisfaction, whereas service climate affects employee satisfaction in a significant way. Implications for practitioners and future research ensue, which underscores the importance of building trust and service climate to ensure employee satisfaction in hotel firms.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherSage Publicationsen_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom338en_US
dc.relation.ispartofpageto357en_US
dc.relation.ispartofissue3en_US
dc.relation.ispartofjournalJournal of Hospitality and Tourism Researchen_US
dc.relation.ispartofvolume31en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchHospitality Managementen_US
dc.subject.fieldofresearchcode150402en_US
dc.titleEmployees’ Perceptions of Organizational Trust and Service Climate: A Structural Model Combining their Effects on Employee Satisfactionen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2007
gro.hasfulltextNo Full Text


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record