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dc.contributor.authorMurphy, Kristinaen_US
dc.date.accessioned2017-05-03T15:53:28Z
dc.date.available2017-05-03T15:53:28Z
dc.date.issued2009en_US
dc.date.modified2011-06-08T06:43:55Z
dc.identifier.issn00048658en_US
dc.identifier.doi10.1375/acri.42.2.159en_AU
dc.identifier.urihttp://hdl.handle.net/10072/39090
dc.description.abstractA large body of literature has demonstrated that when authorities use procedural justice with those they regulate, people will be more satisfied with those authorities and will be more willing to cooperate and comply with their directions and rules. In the context of policing, procedural justice has also been shown to be important for shaping citizens' views about police legitimacy, their satisfaction with police and also in fostering cooperation with police. What remains largely unexamined, however, is whether the positive effect of procedural justice varies across different types of police-citizen encounters. Using survey data collected from a national sample of 1,462 Australians, the present study will examine the relative importance of procedural justice on overall ratings of police satisfaction across two types of police-citizen encounters (citizen-initiated contacts and police-initiated contacts). It will be shown that procedural justice is most important in police-initiated contacts, while police performance is most important in citizen-initiated contacts.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherSage Publications Ltd.en_US
dc.publisher.placeAustraliaen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom159en_US
dc.relation.ispartofpageto178en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalAustralian and New Zealand Journal of Criminologyen_US
dc.relation.ispartofvolume42en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchCriminology not elsewhere classifieden_US
dc.subject.fieldofresearchcode160299en_US
dc.titlePublic satisfaction with police: The importance of procedural justice and police performance in police-citizen encountersen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2009
gro.hasfulltextNo Full Text


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