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dc.contributor.authorMoretto, Nicole
dc.contributor.authorStute, Michelle
dc.contributor.authorSam, Sonia
dc.contributor.authorBhagwat, Marita
dc.contributor.authorRaymer, Maree
dc.contributor.authorButtrum, Peter
dc.contributor.authorBanks, Merrilyn
dc.contributor.authorComans, Tracy A
dc.date.accessioned2020-02-07T04:47:52Z
dc.date.available2020-02-07T04:47:52Z
dc.date.issued2020
dc.identifier.issn1448-7527
dc.identifier.doi10.1071/PY18104
dc.identifier.urihttp://hdl.handle.net/10072/391223
dc.description.abstractThe project aim was to develop and implement a set of metrics to capture and demonstrate the performance of newly established allied health primary contact services. Selection of the metrics and performance indicators was guided by an existing state-wide data collection system and from a review of the published literature. The metrics were refined after consultation with a working group of health service managers and clinicians. The data collection and reporting framework were developed for use in allied health primary contact services and implemented at public health facilities in Queensland, Australia. The set of metrics consists of 18 process and outcome measures. Patient-reported metrics include the global rating of change scale and patient satisfaction. Service metrics include wait times; referral source; triage category; diagnosis; occasions of service; referrals and investigations initiated; effects; care duration; discharge status; waitlist reinstatement reasons; treatment non-completion reasons; and expedited care. Safety, patient demographics and service improvement metrics were included. The metrics will enable analysis of the effectiveness of allied health primary contact services and will facilitate reporting, advocacy, service improvement, service continuity and research. The metrics are suitable for use by all providers of allied health primary contact services in hospital and primary care settings.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherCSIRO Publishing
dc.publisher.placeAustralia
dc.relation.ispartofjournalAustralian Journal of Primary Health
dc.subject.fieldofresearchPublic Health and Health Services
dc.subject.fieldofresearchMedical and Health Sciences
dc.subject.fieldofresearchStudies in Human Society
dc.subject.fieldofresearchPsychology and Cognitive Sciences
dc.subject.fieldofresearchcode1117
dc.subject.fieldofresearchcode11
dc.subject.fieldofresearchcode16
dc.subject.fieldofresearchcode17
dc.titleA uniform data set for determining outcomes in allied health primary contact services in Australia
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationMoretto, N; Stute, M; Sam, S; Bhagwat, M; Raymer, M; Buttrum, P; Banks, M; Comans, TA, A uniform data set for determining outcomes in allied health primary contact services in Australia., Australian Journal of Primary Health, 2020
dcterms.dateAccepted2019-09-23
dc.date.updated2020-02-07T04:33:13Z
gro.description.notepublicThis publication has been entered into Griffith Research Online as an Advanced Online Version
gro.hasfulltextNo Full Text
gro.griffith.authorComans, Tracy


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