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dc.contributor.authorThi, Nguyet Que Nguyen
dc.contributor.authorLiem, Viet Ngo
dc.contributor.authorSurachartkumtonkun, Jiraporn
dc.date.accessioned2020-02-17T03:38:39Z
dc.date.available2020-02-17T03:38:39Z
dc.date.issued2019
dc.identifier.issn0969-6989
dc.identifier.doi10.1016/j.jretconser.2019.03.020
dc.identifier.urihttp://hdl.handle.net/10072/391579
dc.description.abstractProsocial behaviors such as organizational citizenship behavior (OCB) and customer-oriented citizenship behavior (CCB) are the social currency in socialization process, especially in the service encounter context. However, less is known about how OCB and CCB influence employee performance and the intervening role of trait-related moderators (i.e. empathy and mindfulness). Premised upon socialization process, altruistic motivation and self-determination theory, we propose a moderated mediation model that integrates OCB, CCB, empathy, mindfulness, and employee performance. We find that OCB positively affects employee performance through CCB. We also find that the effect of OCB on CCB and, ultimately, on employee performance is stronger for high levels of empathy and mindfulness compared to low levels. We discuss the implications for theory, practice, and future research.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.relation.ispartofpagefrom22
dc.relation.ispartofpageto29
dc.relation.ispartofjournalJournal of Retailing and Consumer Services
dc.relation.ispartofvolume50
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.subject.keywordsSocial Sciences
dc.subject.keywordsBusiness
dc.subject.keywordsBusiness & Economics
dc.subject.keywordsOrganizational citizenship behavior
dc.subject.keywordsCustomer-oriented citizenship behavior
dc.titleWhen do-good meets empathy and mindfulness
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationThi, NQN; Liem, VN; Surachartkumtonkun, J, When do-good meets empathy and mindfulness, Journal of Retailing and Consumer Services, 2019, 50, pp. 22-29
dc.date.updated2020-02-17T03:36:49Z
gro.hasfulltextNo Full Text
gro.griffith.authorSurachartkumtonkun, Jiraporn


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