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  • Realizing dignity in housekeeping work: Evidence of five star hotels

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    Nimri411757Accepted.pdf (320.6Kb)
    File version
    Accepted Manuscript (AM)
    Author(s)
    Nimri, Rawan
    Kensbock, Sandra
    Bailey, Janis
    Jennings, Gayle
    Patiar, Anoop
    Griffith University Author(s)
    Nimri, Rawan
    Kensbock, Sandie L.
    Bailey, Janis M.
    Jennings, Gayle R.
    Patiar, Anoop K.
    Year published
    2020
    Metadata
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    Abstract
    This article illuminates the difficulties of achieving dignity at work for hotel room attendants working at 5-star hotels in the Gold Coast region of South East Queensland, Australia. This exploratory research was founded on socialist-feminist epistemologies. In-depth interviews were conducted with a sample of 46 hotel room attendants. A qualitative, social-constructivist, grounded-theory methodology was used to render the empirical material into a basic social structural process of achievement of dignity. Despite exploitation, marginalization and oppression imbued in their working conditions, hotel room attendants achieve ...
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    This article illuminates the difficulties of achieving dignity at work for hotel room attendants working at 5-star hotels in the Gold Coast region of South East Queensland, Australia. This exploratory research was founded on socialist-feminist epistemologies. In-depth interviews were conducted with a sample of 46 hotel room attendants. A qualitative, social-constructivist, grounded-theory methodology was used to render the empirical material into a basic social structural process of achievement of dignity. Despite exploitation, marginalization and oppression imbued in their working conditions, hotel room attendants achieve dignity through personal inclinations, dispositions, capabilities and affective domain qualities. This research has implications for hospitality industry practice.
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    Journal Title
    Journal of Human Resources in Hospitality & Tourism
    DOI
    https://doi.org/10.1080/15332845.2020.1737770
    Copyright Statement
    This is an Author's Accepted Manuscript of an article published in the Journal of Human Resources In Hospitality & Tourism, 11 Mar 2020, copyright Taylor & Francis, available online at: https://doi.org/10.1080/15332845.2020.1737770
    Subject
    Commercial services
    Strategy, management and organisational behaviour
    Commerce, management, tourism and services
    Hospitality management
    Publication URI
    http://hdl.handle.net/10072/392746
    Collection
    • Journal articles

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    • Gold Coast
    • Logan
    • Brisbane - Queensland, Australia
    First Peoples of Australia
    • Aboriginal
    • Torres Strait Islander