Realizing dignity in housekeeping work: Evidence of five star hotels

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Accepted Manuscript (AM)
Author(s)
Nimri, Rawan
Kensbock, Sandra
Bailey, Janis
Jennings, Gayle
Patiar, Anoop
Year published
2020
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Show full item recordAbstract
This article illuminates the difficulties of achieving dignity at work for hotel room attendants working at 5-star hotels in the Gold Coast region of South East Queensland, Australia. This exploratory research was founded on socialist-feminist epistemologies. In-depth interviews were conducted with a sample of 46 hotel room attendants. A qualitative, social-constructivist, grounded-theory methodology was used to render the empirical material into a basic social structural process of achievement of dignity. Despite exploitation, marginalization and oppression imbued in their working conditions, hotel room attendants achieve ...
View more >This article illuminates the difficulties of achieving dignity at work for hotel room attendants working at 5-star hotels in the Gold Coast region of South East Queensland, Australia. This exploratory research was founded on socialist-feminist epistemologies. In-depth interviews were conducted with a sample of 46 hotel room attendants. A qualitative, social-constructivist, grounded-theory methodology was used to render the empirical material into a basic social structural process of achievement of dignity. Despite exploitation, marginalization and oppression imbued in their working conditions, hotel room attendants achieve dignity through personal inclinations, dispositions, capabilities and affective domain qualities. This research has implications for hospitality industry practice.
View less >
View more >This article illuminates the difficulties of achieving dignity at work for hotel room attendants working at 5-star hotels in the Gold Coast region of South East Queensland, Australia. This exploratory research was founded on socialist-feminist epistemologies. In-depth interviews were conducted with a sample of 46 hotel room attendants. A qualitative, social-constructivist, grounded-theory methodology was used to render the empirical material into a basic social structural process of achievement of dignity. Despite exploitation, marginalization and oppression imbued in their working conditions, hotel room attendants achieve dignity through personal inclinations, dispositions, capabilities and affective domain qualities. This research has implications for hospitality industry practice.
View less >
Journal Title
Journal of Human Resources in Hospitality & Tourism
Copyright Statement
This is an Author's Accepted Manuscript of an article published in the Journal of Human Resources In Hospitality & Tourism, 11 Mar 2020, copyright Taylor & Francis, available online at: https://doi.org/10.1080/15332845.2020.1737770
Subject
Commercial services
Strategy, management and organisational behaviour
Commerce, management, tourism and services
Hospitality management