Show simple item record

dc.contributor.authorJames, Simonen_US
dc.contributor.authorMurphy, Kristinaen_US
dc.contributor.authorReinhart, Monikaen_US
dc.date.accessioned2017-05-03T15:53:23Z
dc.date.available2017-05-03T15:53:23Z
dc.date.issued2005en_US
dc.date.modified2011-06-29T08:09:44Z
dc.identifier.issn09520767en_US
dc.identifier.doi10.1177/095207670502000201en_AU
dc.identifier.urihttp://hdl.handle.net/10072/39293
dc.description.abstractIn Public Policy and Administration Taylor (1999) concluded that the charter system was inadequate to safeguard consumers' and citizens' interests and that they would have to have a greater input to ensure success. Following its introduction in 1991, the Charter initiative certainly made an impact and by 1997 there were 40 main charters and perhaps 10,000 local ones. However since then the original Citizen's Charter has, in the words of one commentator, 'perished, or at least atrophied' Drewry (2002, p.12). There is little doubt that it could have been more effective. For example, tax charters seem to have had more success - indeed the UK Taxpayers' Charter pre-dates the Citizen's Charter, having been introduced in 1986. This paper therefore reviews the Charter initiative in the light of the development of tax charters and describes a particularly successful one - the Australian Taxpayers' Charter - that continues to provide a clear focus on twelve basic principles of tax administration. An important factor in the Australian success appears to be the more strategic approach taken with respect to the implementation, monitoring and development of its Taxpayers' Charter. The paper also presents relevant results of two surveys (N = 2,040 and 2,374) on the extent to which Australian voters consider the Australian Tax Office adheres to the principles outlined in the Charter. The evidence is consistent with Taylor's (1999) views and concludes that initiatives such as the Citizen's Charter would benefit from more strategic or systematic preparation that incorporates the views and expertise of a wide range of stakeholders before being introduced and for the initiative to become an integral part of the approach to standards of service thereafter.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherSage Publications Ltd.en_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom1en_US
dc.relation.ispartofpageto18en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalPublic Policy and Administrationen_US
dc.relation.ispartofvolume20en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchLaw and Societyen_US
dc.subject.fieldofresearchPublic Economics- Taxation and Revenueen_US
dc.subject.fieldofresearchCriminology not elsewhere classifieden_US
dc.subject.fieldofresearchcode180119en_US
dc.subject.fieldofresearchcode140215en_US
dc.subject.fieldofresearchcode160299en_US
dc.titleThe Citizen's Charter: How such initiatives might be more effectiveen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2005
gro.hasfulltextNo Full Text


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record