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dc.contributor.authorMcPhail, Ruthen_US
dc.contributor.authorFisher, Ronen_US
dc.date.accessioned2017-04-24T11:19:54Z
dc.date.available2017-04-24T11:19:54Z
dc.date.issued2011en_US
dc.date.modified2011-10-18T07:26:23Z
dc.identifier.issn19088388en_US
dc.identifier.urihttp://hdl.handle.net/10072/39332
dc.description.abstractAbstract Purpose - To present a conceptual model of how the learning and growth dimension of the balanced scorecard guides lean logistics techniques to achieve sustainable water management practices and improved business performance. The research is based on new waste management practices that have reduced water usage in a five-star hotel. Design/Methodology/Approach - The research is an exploratory case study that links the strategic and tactical use of the balanced scorecard with the sustainable use of resources. Data are collected through of a series of interviews with key staff. Following thematic analysis a conceptual model is proposed where the use of resources based on lean techniques is the missing element in the way in which hotels use the balanced scorecard. Practical implications - The research provides a framework for saving scarce natural resources while enhancing hotel operations both financially and environmentally. Viewing the use of lean techniques through the lens of the balanced scorecard provides a focal point to guide and enhance other elements of the scorecard currently in use. Originality/value - Little research has been conducted into water savings in hotels, and how water savings can enhance hotel financial and environmental performance. This conceptual paper shows how reducing the use of resources can guide business performance through an application of the learning and growth dimension of the balanced scorecard. The model has financial, environmental and human resource implications for hotels. Key words - Water Management, Lean Techniques, Balanced Scorecard, Learning and Growth, Hotels, Case Study. Paper type - Conceptual paperen_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherRex Publishing Coen_US
dc.publisher.placePhillipinesen_US
dc.publisher.urihttp://www.rexpublishing.com.ph/index.phpen_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom12en_US
dc.relation.ispartofpageto24en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalAsian Journal of Tourisim and Hospitality Researchen_US
dc.relation.ispartofvolume5en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchTourism Managementen_US
dc.subject.fieldofresearchcode150603en_US
dc.titleSustainable liquid assets: Improving hotel performance using the balanced scorecard and lean logisticsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2011
gro.hasfulltextNo Full Text


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