Show simple item record

dc.contributor.authorMcPhail, Ruth
dc.contributor.authorFisher, Ron
dc.date.accessioned2017-05-03T14:05:31Z
dc.date.available2017-05-03T14:05:31Z
dc.date.issued2011
dc.date.modified2011-10-18T07:26:23Z
dc.identifier.issn19088388
dc.identifier.urihttp://hdl.handle.net/10072/39332
dc.description.abstractAbstract Purpose - To present a conceptual model of how the learning and growth dimension of the balanced scorecard guides lean logistics techniques to achieve sustainable water management practices and improved business performance. The research is based on new waste management practices that have reduced water usage in a five-star hotel. Design/Methodology/Approach - The research is an exploratory case study that links the strategic and tactical use of the balanced scorecard with the sustainable use of resources. Data are collected through of a series of interviews with key staff. Following thematic analysis a conceptual model is proposed where the use of resources based on lean techniques is the missing element in the way in which hotels use the balanced scorecard. Practical implications - The research provides a framework for saving scarce natural resources while enhancing hotel operations both financially and environmentally. Viewing the use of lean techniques through the lens of the balanced scorecard provides a focal point to guide and enhance other elements of the scorecard currently in use. Originality/value - Little research has been conducted into water savings in hotels, and how water savings can enhance hotel financial and environmental performance. This conceptual paper shows how reducing the use of resources can guide business performance through an application of the learning and growth dimension of the balanced scorecard. The model has financial, environmental and human resource implications for hotels. Key words - Water Management, Lean Techniques, Balanced Scorecard, Learning and Growth, Hotels, Case Study. Paper type - Conceptual paper
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRex Publishing Co
dc.publisher.placePhillipines
dc.publisher.urihttp://www.rexpublishing.com.ph/index.php
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom12
dc.relation.ispartofpageto24
dc.relation.ispartofissue1
dc.relation.ispartofjournalAsian Journal of Tourisim and Hospitality Research
dc.relation.ispartofvolume5
dc.rights.retentionY
dc.subject.fieldofresearchTourism Management
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode150603
dc.subject.fieldofresearchcode1506
dc.titleSustainable liquid assets: Improving hotel performance using the balanced scorecard and lean logistics
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2011
gro.hasfulltextNo Full Text
gro.griffith.authorMcPhail, Ruth E.
gro.griffith.authorFisher, Ron J.


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record