Show simple item record

dc.contributor.authorColeman, S
dc.contributor.authorHavas, K
dc.contributor.authorErsham, S
dc.contributor.authorStone, C
dc.contributor.authorTaylor, B
dc.contributor.authorGraham, A
dc.contributor.authorBublitz, L
dc.contributor.authorPurtell, L
dc.contributor.authorBonner, A
dc.date.accessioned2020-05-05T22:01:33Z
dc.date.available2020-05-05T22:01:33Z
dc.date.issued2017
dc.identifier.issn1755-6678
dc.identifier.doi10.1111/jorc.12189
dc.identifier.urihttp://hdl.handle.net/10072/393601
dc.description.abstractBackground: There is growing international evidence that nurse-led chronic kidney disease (CKD) clinics provide a comprehensive approach to achieving clinical targets effective in slowing the progression of CKD. Across Queensland, Australia, these clinics have been established in many renal outpatient departments although patient satisfaction with these clinics is unknown. Objectives: To measure patient satisfaction levels with CKD nurse-led clinics. Method: This was a cross-sectional study undertaken at five clinics located in metropolitan, regional and remote hospitals in Queensland. Participants were >18 years of age (no upper age limit) with CKD (non-dialysis) who attended CKD nurse-led clinics over a six month period (N = 873). They completed the Nurse Practitioner Patient Satisfaction questionnaire which was modified for CKD. Results: The response rate was 64.3 % (n = 561); half of the respondents were male (55.5 %), there was a median age range of 71–80 years (43.5 %) and most respondents were pensioners or retired (84.2 %). While the majority reported that they were highly satisfied with the quality of care provided by the nurse (83.8 %), we detected differences in some aspects of satisfaction between genders, age groups and familiarity with the nurse. Overall, patients’ comments were highly positive with a few improvements to the service being suggested; these related to car-parking, providing more practical support, and having accessible locations. Conclusion: In an era of person-centred care, it is important to measure patient satisfaction using appropriate and standardised questionnaires. Our results highlight that, to improve services, communication strategies should be optimised in nurse-led clinics.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherWiley
dc.relation.ispartofpagefrom11
dc.relation.ispartofpageto20
dc.relation.ispartofissue1
dc.relation.ispartofjournalJournal of Renal Care
dc.relation.ispartofvolume43
dc.subject.fieldofresearchClinical Sciences
dc.subject.fieldofresearchNursing
dc.subject.fieldofresearchPublic Health and Health Services
dc.subject.fieldofresearchcode1103
dc.subject.fieldofresearchcode1110
dc.subject.fieldofresearchcode1117
dc.subject.keywordsChronic kidney disease
dc.subject.keywordsNurse-led clinics
dc.subject.keywordsPatient satisfaction
dc.titlePatient satisfaction with nurse-led chronic kidney disease clinics: A multicentre evaluation
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationColeman, S; Havas, K; Ersham, S; Stone, C; Taylor, B; Graham, A; Bublitz, L; Purtell, L; Bonner, A, Patient satisfaction with nurse-led chronic kidney disease clinics: A multicentre evaluation, Journal of Renal Care, 2017, 43 (1), pp. 11-20
dc.date.updated2020-05-05T21:56:24Z
dc.description.versionAccepted Manuscript (AM)
gro.rights.copyright© 2017 European Dialysis and Transplant Nurses Association/European Renal Care Association. This is the peer reviewed version of the following article: Patient satisfaction with nurse‐led chronic kidney disease clinics: A multicentre evaluation, Journal of Renal Care, 2017, 43 (1), pp. 11-20, which has been published in final form at https://doi.org/10.1111/jorc.12189. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)
gro.hasfulltextFull Text
gro.griffith.authorBonner, Ann J.
gro.griffith.authorHavas, Katie


Files in this item

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record