Experimenting with Design Tools for Just Public Services
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Author(s)
Hardie, Paula
Griffith University Author(s)
Year published
2021
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The emergence of digital public services in Australia is evidencing a techno-colonisation of service design imaginaries. This paper considers how design tools are mediating this process. A workshop with seven designers experimented with four speculative and decolonising design tools to interrogate three areas of public services. The resulting maps and design fictions suggest just public service futures might be envisioned through design tools that make socio-political tensions more visible.The emergence of digital public services in Australia is evidencing a techno-colonisation of service design imaginaries. This paper considers how design tools are mediating this process. A workshop with seven designers experimented with four speculative and decolonising design tools to interrogate three areas of public services. The resulting maps and design fictions suggest just public service futures might be envisioned through design tools that make socio-political tensions more visible.
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Conference Title
ServDes.2020 – Tensions, Paradoxes, Plurality
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© 2020 ServDes. The attached file is posted here with permission of the copyright owner(s) for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher’s website or contact the author(s).
Subject
Design
digital public services
decolonising design
design tools