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dc.contributor.authorFisher, Ronen_US
dc.contributor.authorMcPhail, Ruthen_US
dc.date.accessioned2017-04-24T11:23:32Z
dc.date.available2017-04-24T11:23:32Z
dc.date.issued2011en_US
dc.date.modified2011-08-03T06:51:39Z
dc.identifier.issn17439507en_US
dc.identifier.doi10.1080/02642060802644942en_AU
dc.identifier.urihttp://hdl.handle.net/10072/39692
dc.description.abstractThis paper reports how internal labour markets (ILMs), operated by a multinational hotel chain in the UK and China, impact on a range of organisational outcomes. The study examines the effects of three main dimensions of ILMs: job security, training, and opportunities for advancement on the key organisational outcomes of job satisfaction, organisational commitment, and intention to leave, together with employee attitudes to work environment, co-workers, supervisor, service to guests, leadership, communication, and organisational goal achievement. The paper concludes that the operation of an ILM, underpinned by effective human resource management policies and actions, is associated with high levels of work commitment and job satisfaction together with reduced intention to leave. However, the importance of individual ILM variables differs between hotels in the UK and China.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherRoutledgeen_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom137en_US
dc.relation.ispartofpageto152en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalThe Service Industries Journalen_US
dc.relation.ispartofvolume31en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchCommerce, Management, Tourism and Services not elsewhere classifieden_US
dc.subject.fieldofresearchcode159999en_US
dc.titleInternal labour markets as a strategic tool: A comparative study of UK and Chinese hotelsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2011
gro.hasfulltextNo Full Text


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