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dc.contributor.authorFisher, R
dc.contributor.authorMcPhail, R
dc.date.accessioned2017-05-03T14:08:56Z
dc.date.available2017-05-03T14:08:56Z
dc.date.issued2011
dc.date.modified2011-08-03T06:51:39Z
dc.identifier.issn0264-2069
dc.identifier.doi10.1080/02642060802644942
dc.identifier.urihttp://hdl.handle.net/10072/39692
dc.description.abstractThis paper reports how internal labour markets (ILMs), operated by a multinational hotel chain in the UK and China, impact on a range of organisational outcomes. The study examines the effects of three main dimensions of ILMs: job security, training, and opportunities for advancement on the key organisational outcomes of job satisfaction, organisational commitment, and intention to leave, together with employee attitudes to work environment, co-workers, supervisor, service to guests, leadership, communication, and organisational goal achievement. The paper concludes that the operation of an ILM, underpinned by effective human resource management policies and actions, is associated with high levels of work commitment and job satisfaction together with reduced intention to leave. However, the importance of individual ILM variables differs between hotels in the UK and China.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRoutledge
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom137
dc.relation.ispartofpageto152
dc.relation.ispartofissue2
dc.relation.ispartofjournalThe Service Industries Journal
dc.relation.ispartofvolume31
dc.rights.retentionY
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchOther commerce, management, tourism and services not elsewhere classified
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode3508
dc.subject.fieldofresearchcode359999
dc.titleInternal labour markets as a strategic tool: A comparative study of UK and Chinese hotels
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2011
gro.hasfulltextNo Full Text
gro.griffith.authorMcPhail, Ruth E.


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