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dc.contributor.authorSeptianto, Felix
dc.contributor.authorNorthey, Gavin
dc.contributor.authorChiew, Tung Moi
dc.contributor.authorAndonopoulos, Vicki
dc.contributor.authorNgo, Liem Viet
dc.date.accessioned2020-09-01T04:27:31Z
dc.date.available2020-09-01T04:27:31Z
dc.date.issued2019
dc.identifier.issn0098-9258
dc.identifier.urihttp://hdl.handle.net/10072/396976
dc.description.abstractThis research develops and tests a novel prediction that hubristic pride can increase negative word of mouth following a service failure. Results from six experiments show that the effect of hubristic pride is driven by increased psychological entitlement.
dc.publisherAssociation for Consumer Research; 1999
dc.publisher.urihttps://www.acrwebsite.org/volumes/2550402/volumes/v47/NA-47
dc.relation.ispartofpagefrom840
dc.relation.ispartofpageto841
dc.relation.ispartofjournalAdvances in Consumer Research
dc.relation.ispartofvolume47
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchMarketing Communications
dc.subject.fieldofresearchPsychology
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode150502
dc.subject.fieldofresearchcode1701
dc.titlePride & Prejudice: How an Individual’s Hubris Makes Them Say Bad Things About Your Brand
dc.typeJournal article
dc.type.descriptionC3 - Articles (Letter/ Note)
dcterms.bibliographicCitationSeptianto, F; Northey, G; Chiew, TM; Andonopoulos, V; Ngo, LV, Pride & Prejudice: How an Individual’s Hubris Makes Them Say Bad Things About Your Brand, Advances in Consumer Research, 2019, 47, pp. 840-841
dc.date.updated2020-09-01T04:26:44Z
gro.rights.copyrightSelf-archiving of the author-manuscript version is not yet supported by this journal. Please refer to the journal link for access to the definitive, published version or contact the author[s] for more information.
gro.hasfulltextNo Full Text
gro.griffith.authorNorthey, Gavin


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