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  • Using BPM governance to align systems and practice

    Author(s)
    Doebeli, G
    Fisher, R
    Gapp, R
    Sanzogni, L
    Griffith University Author(s)
    Gapp, Rod P.
    Sanzogni, Louis
    Fisher, Ron J.
    Doebeli, Gaby
    Year published
    2011
    Metadata
    Show full item record
    Abstract
    Purpose - The purpose of this paper is to propose a business process management (BPM) governance model that sets BPM decision making, along with roles and responsibilities. The setting context of the study is a government-owned corporation operating in Australia. Design/methodology/approach - A qualitative case study examined and analysed organisational documents using a content analysis approach. Results of document analysis are used to inform a series of in-depth interviews of key stakeholders in the organisation. Interviews are analysed using a constant comparison method to derive themes and build categories of description. ...
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    Purpose - The purpose of this paper is to propose a business process management (BPM) governance model that sets BPM decision making, along with roles and responsibilities. The setting context of the study is a government-owned corporation operating in Australia. Design/methodology/approach - A qualitative case study examined and analysed organisational documents using a content analysis approach. Results of document analysis are used to inform a series of in-depth interviews of key stakeholders in the organisation. Interviews are analysed using a constant comparison method to derive themes and build categories of description. Findings - A BPM governance model is proposed. Results of thematic analysis are interpreted against the framework of the BPM governance model, leading to findings that include implications for theory and practice. Practical implications - In practical terms, the research shows how BPM practice can be aligned and integrated with the corporate governance and management systems in the selected case study organisation. Originality/value - Despite research identifying the importance of governance, along with associated capabilities, there has been little progress on how the above mentioned capabilities can be effectively deployed across an organisation. This paper addresses a gap in the literature relating to how to deploy BPM governance in an organisation.
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    Journal Title
    Business Process Management Journal
    Volume
    17
    Issue
    2
    DOI
    https://doi.org/10.1108/14637151111122310
    Subject
    Business and Management not elsewhere classified
    Information Systems
    Business and Management
    Publication URI
    http://hdl.handle.net/10072/39706
    Collection
    • Journal articles

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