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  • Employment service provider knowledge of service user assistance needs

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    69518_1.pdf (102.5Kb)
    Author(s)
    Rampton, Nicole
    Waghorn, Geoff
    Souza, Tara
    Lloyd, Chris
    Griffith University Author(s)
    Lloyd, Chris A.
    Year published
    2010
    Metadata
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    Abstract
    Employment service provider knowledge of service users' assistance needs was assessed by the extent of agreement between the service users' work-related self-efficacy and ratings assigned by service providers. Thirty-two employment service user and provider pairs were recruited from 5 local disability employment services offering intensive assistance to people with psychiatric disabilities to find and keep employment. Service users and providers were interviewed separately. Matching questions enabled the service user's work-related self-efficacy to be compared with the service provider's perception of user efficacy in ...
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    Employment service provider knowledge of service users' assistance needs was assessed by the extent of agreement between the service users' work-related self-efficacy and ratings assigned by service providers. Thirty-two employment service user and provider pairs were recruited from 5 local disability employment services offering intensive assistance to people with psychiatric disabilities to find and keep employment. Service users and providers were interviewed separately. Matching questions enabled the service user's work-related self-efficacy to be compared with the service provider's perception of user efficacy in performing 37 core work-related tasks. Information about health status, work history, and future employment expectations were also collected. Little agreement was found between service user and provider ratings of service user efficacy. Service user ratings were negatively associated with psychological distress and positively associated with service user expectations of vocational success and the clarity of their own vocational goals. Service provider ratings were positively associated with length of contact in months, current employment, service providers' views of the clarity of users' goals, and a gender match between users and providers. The low agreement represents low service provider knowledge of service user assistance needs at the task level. Increasing provider knowledge of service user work-related efficacy may improve the tailoring of assistance to individual needs. Further investigations are now needed to test whether this promising approach can improve employment outcomes in supported employment for people with psychiatric disabilities.
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    Journal Title
    American Journal of Psychiatric Rehabilitation
    Volume
    13
    Issue
    1
    DOI
    https://doi.org/10.1080/15487760903248507
    Copyright Statement
    © 2010 Routledge. This is an electronic version of an article published in American Journal of Psychiatric Rehabilitation, Vol. 13(1), 2010, pp. 22-39. American Journal of Psychiatric Rehabilitation is available online at: http://www.informaworld.com with the open URL of your article.
    Subject
    Health, Clinical and Counselling Psychology
    Psychology and Cognitive Sciences not elsewhere classified
    Clinical Sciences
    Cognitive Sciences
    Publication URI
    http://hdl.handle.net/10072/39725
    Collection
    • Journal articles

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