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  • Supporting choice, recovery, and participation: Clear and easy to understand information is the key to NDIS access for those with psychosocial disability

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    Stewart443082-Published.pdf (253.7Kb)
    Author(s)
    Stewart, Victoria
    Visser, Kristin
    Slattery, Maddy
    Griffith University Author(s)
    Stewart, Victoria A.
    Slattery, Maddy E.
    Year published
    2020
    Metadata
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    Abstract
    Currently there is limited understanding of how people living with severe and persistent mental health issues use and experience the internet when searching for information regarding the National Disability Insurance Scheme (NDIS). This study aimed to investigate what information mental health consumers want about the NDIS and how they would find this online. A small exploratory qualitative cross-sectional study was conducted using a naturalistic inquiry approach. Semi-structured interviews were used to collect data from nine mental health consumers living in Hobart, Australia. Five themes were identified, (1) knowledge about ...
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    Currently there is limited understanding of how people living with severe and persistent mental health issues use and experience the internet when searching for information regarding the National Disability Insurance Scheme (NDIS). This study aimed to investigate what information mental health consumers want about the NDIS and how they would find this online. A small exploratory qualitative cross-sectional study was conducted using a naturalistic inquiry approach. Semi-structured interviews were used to collect data from nine mental health consumers living in Hobart, Australia. Five themes were identified, (1) knowledge about the NDIS; (2) where NDIS information is being sourced; (3) internet usage; (4) confusion about the NDIS; and (5) importance of language. The findings highlighted that individuals accessed NDIS information from a variety of sources with a preference for obtaining information from people rather than the internet. Of those who had searched online for NDIS related information, their level of understanding of the scheme was quite limited suggesting that information provided was not adequately meeting their needs. More generally, participants reported difficulty navigating NDIS literature due to language complexity. Participants also reported confusion regarding specific aspects of the NDIS scheme and a misunderstanding of the roles and functions of the NDIS and Centrelink. These findings suggest that the information provided to potential NDIS psychosocial participants does not meet their needs and individuals want simple guidance as to what the NDIS is, how it works and what funding opportunities it offers people. Access to clear and easy to understand information for mental health consumers may support recovery via improved uptake of the NDIS.
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    Journal Title
    Journal of Social Inclusion
    Volume
    11
    Issue
    2
    Publisher URI
    https://josi.org.au/articles/abstract/172/
    Copyright Statement
    © The Author(s) 2020. This is an Open Access article distributed under the terms of the Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
    Subject
    Counselling, Welfare and Community Services
    Health and Community Services
    Health Policy
    Social Work
    Sociology
    Publication URI
    http://hdl.handle.net/10072/397524
    Collection
    • Journal articles

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