Show simple item record

dc.contributor.authorMacIntosh, E
dc.contributor.authorKinoshita, K
dc.contributor.authorSotiriadou, P
dc.date.accessioned2020-10-20T03:17:00Z
dc.date.available2020-10-20T03:17:00Z
dc.date.issued2020
dc.identifier.issn0888-4773
dc.identifier.doi10.1123/JSM.2019-0186
dc.identifier.urihttp://hdl.handle.net/10072/398504
dc.description.abstractCompeting at major sport events represents a significant experience for elite athletes. Research has determined that event services can affect athlete satisfaction, yet little is known about any influence on athlete performances. This study adapted the lens of transformative service research to examine, through survey research, the athletes’ perceptions of the impact that the service environment of the Commonwealth Games 2018 on the Gold Coast in Australia had on their satisfaction and subsequent performance. The results from 430 athlete surveys showed the significant relationships between service environment factors and athlete satisfaction and the indirect effects of the service environment on performance, through satisfaction. Thus, satisfaction acts as a mediator between the service environment and athlete performance. The effects of the service environment on athlete satisfaction and performance highlight the areas for future development across the athletes’ experience, from accommodations to social activities, that managers and event planners can enhance.
dc.description.peerreviewedYes
dc.publisherHuman Kinetics
dc.relation.ispartofpagefrom316
dc.relation.ispartofpageto328
dc.relation.ispartofissue4
dc.relation.ispartofjournalJournal of Sport Management
dc.relation.ispartofvolume34
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.titleThe effects of the 2018 commonwealth games service environment on athlete satisfaction and performance: A transformative service research approach
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationMacIntosh, E; Kinoshita, K; Sotiriadou, P, The effects of the 2018 commonwealth games service environment on athlete satisfaction and performance: A transformative service research approach, Journal of Sport Management, 2020, 34 (4), pp. 316-328
dc.date.updated2020-10-20T03:15:55Z
gro.hasfulltextNo Full Text
gro.griffith.authorSotiriadou, Popi


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record