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  • Balancing Formal and Informal Support for Psychological Health in Emergency Services

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    Kellner378200PrePrint.pdf (405.5Kb)
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    Submitted Manuscript (SM)
    Author(s)
    Kellner, Ashlea
    Townsend, Keith
    Loudoun, Rebecca
    Dao-Tran, Tiet-Hanh
    Wilkinson, Adrian
    Griffith University Author(s)
    Loudoun, Rebecca J.
    Townsend, Keith J.
    Wilkinson, Adrian J.
    Year published
    2019
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    Abstract
    Ambulance staff are likely to be exposed to traumatic events regularly throughout their shifts and working weeks and accumulatively throughout their working lives. This chapter examines two Australian case study organisations and draws together data from a series of interviews with paramedics, support staff, managers and union officials. In essence, both the formal and informal support are critical in providing the type of support that is required at any given moment in time—balancing this system is not easy when the individual support needed changes between individuals.Ambulance staff are likely to be exposed to traumatic events regularly throughout their shifts and working weeks and accumulatively throughout their working lives. This chapter examines two Australian case study organisations and draws together data from a series of interviews with paramedics, support staff, managers and union officials. In essence, both the formal and informal support are critical in providing the type of support that is required at any given moment in time—balancing this system is not easy when the individual support needed changes between individuals.
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    Book Title
    Critical Perspectives on the Management and Organization of Emergency Services
    DOI
    https://doi.org/10.4324/9781315104447-16
    Copyright Statement
    © 2019 Taylor & Francis. This is an Accepted Manuscript of a book chapter published by Routledge in Critical Perspectives on the Management and Organization of Emergency Services on 16 May 2019, available online: http://doi.org/10.4324/9781315104447-16
    Subject
    Human resources and industrial relations
    Publication URI
    http://hdl.handle.net/10072/399720
    Collection
    • Book chapters

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