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  • Systematic Review: The State of Research Into Youth Helplines

    Author(s)
    Mathieu, Sharna L
    Uddin, Riaz
    Brady, Morgan
    Batchelor, Samantha
    Ross, Victoria
    Spence, Susan H
    Watling, David
    Kõlves, Kairi
    Griffith University Author(s)
    K�lves, Kairi
    Spence, Susan H H.
    Ross, Victoria
    Year published
    2020
    Metadata
    Show full item record
    Abstract
    OBJECTIVE: Helplines are generally a population-level resource providing free, timely, easy-to-access, and anonymous counselling and/or information. Helplines have been developed and widely implemented for specific use by young people. The current study aimed to systematically review the literature to determine the status of research into the use of helplines in young people. METHOD: Following the PRISMA checklist, five electronic databases were searched using relevant terms for literature published until May 2020. The extracted studies were summarised with the intention of identifying key themes that highlighted common ...
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    OBJECTIVE: Helplines are generally a population-level resource providing free, timely, easy-to-access, and anonymous counselling and/or information. Helplines have been developed and widely implemented for specific use by young people. The current study aimed to systematically review the literature to determine the status of research into the use of helplines in young people. METHOD: Following the PRISMA checklist, five electronic databases were searched using relevant terms for literature published until May 2020. The extracted studies were summarised with the intention of identifying key themes that highlighted common findings, key implications, and important gaps in understanding. RESULTS: A total of 52 articles fitting study inclusion criteria were identified. Most studies were quantitative papers from the USA and Australia. The types of helpline interactions studied were a mixture of telephone-based and SMS/text-based interactions. Three major themes were identified: awareness of and engagement with helpline services, nature of problems faced by young people, and service-related factors. Sub-themes were utilisation and awareness, barriers to help-seeking, psychosocial problems, suicidality, phone versus text-based interactions, counsellor-caller interaction, and provision of services to historically and systemically marginalized groups. CONCLUSION: It appears that helplines may provide a beneficial service to youth, and a myriad of psychosocial concerns provide the basis for calling. The literature is limited by a lack of controlled trials on the one hand and complex methodological/ethical barriers preventing such trials on the other hand. However, more research is needed before conclusions regarding effectiveness in youth can be made, particularly for services provided to systemically marginalized groups and using online text-based approaches.
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    Journal Title
    Journal of the American Academy of Child & Adolescent Psychiatry
    DOI
    https://doi.org/10.1016/j.jaac.2020.12.028
    Note
    This publication has been entered as an advanced online version in Griffith Research Online.
    Subject
    Biomedical and clinical sciences
    Psychology
    adolescence
    crisis hotline
    telephone counselling
    young people
    youth helpline
    Publication URI
    http://hdl.handle.net/10072/400624
    Collection
    • Journal articles

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