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dc.contributor.authorWhite, LJ
dc.contributor.authorButler-Howell, KE
dc.contributor.authorNadon-Hoysted, N
dc.contributor.authorSchulz, MC
dc.contributor.authorKroon, J
dc.date.accessioned2021-01-20T04:27:08Z
dc.date.available2021-01-20T04:27:08Z
dc.date.issued2020
dc.identifier.issn0022-0337
dc.identifier.doi10.1002/jdd.12514
dc.identifier.urihttp://hdl.handle.net/10072/400677
dc.description.abstractIntroduction: Failed patient attendance in a university dental clinic is detrimental to the student learning experience, the university as a business, and to members of the public awaiting urgent dental treatment. Purpose: This study aimed to identify the demographic, appointment characteristics, and time-related factors associated with patient attendance in a university dental clinic from 2015 to 2019. Methods: A 5-year retrospective analysis was conducted in 2020 on data extracted from the Griffith University Dental Clinic patient management system. Following data cleaning and categorization, the dataset was downloaded into SPSS for statistical analysis. Frequencies, odds ratio, and chi squared were used to determine the demographic and time-related factors of patients who had completed, cancelled, and failed to attend (FTA) appointments. Results: A total of 23.4% of appointments were cancelled, and 6.6% were FTA. Demographics associated with cancellations include females, adults aged 25 to 44, and private paying patients. FTA were higher in young adults aged 19 to 24, low to mid-range socioeconomic status (SES) and those eligible for publicly funded dental treatment. Mondays and Fridays experienced the greatest number of FTA and cancellations, respectively. Emergency appointments had the greatest attendance rates and endodontic procedures the lowest. Conclusion: The loss of clinical teaching hours, resources, and revenue necessitates the implementation of targeted strategies to minimize cancellations and FTA based on demographic and appointment characteristics that may render individual as high risk for failed attendance.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherWiley
dc.relation.ispartofjournalJournal of Dental Education
dc.subject.fieldofresearchDentistry
dc.subject.fieldofresearchCurriculum and Pedagogy
dc.subject.fieldofresearchcode1105
dc.subject.fieldofresearchcode1302
dc.subject.keywordsappointments
dc.subject.keywordsdemographics
dc.subject.keywordspatient non-attendance
dc.subject.keywordsuniversity health services
dc.titleImpact of demographics and appointment characteristics on patient attendance in a university dental clinic
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationWhite, LJ; Butler-Howell, KE; Nadon-Hoysted, N; Schulz, MC; Kroon, J, Impact of demographics and appointment characteristics on patient attendance in a university dental clinic, Journal of Dental Education, 2020
dcterms.dateAccepted2020-12-04
dc.date.updated2021-01-05T00:25:10Z
dc.description.versionAccepted Manuscript (AM)
gro.description.notepublicThis publication has been entered as an advanced online version in Griffith Research Online.
gro.rights.copyright© 2020 American Dental Education Association. Published by Wiley. This is the peer reviewed version of the following article: Impact of demographics and appointment characteristics on patient attendance in a university dental clinic, Journal of Dental Education, 2020, which has been published in final form at https://doi.org/10.1002/jdd.12514. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)
gro.hasfulltextFull Text
gro.griffith.authorKroon, Jeroen


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